We seek an experienced Customer Support Representative to join our remote global support team. Ideal candidates will have 2-4 years of Customer Support experience, at least 1 year of experience with a registrar or related domain business, and have a demonstrated interest in blockchain technologies. Startup experience is also a plus.
In this role, you’ll help users get the most from their domains by assisting with onboarding, troubleshooting, resolving domain transfer questions, wallet integrations, and all other ad hoc questions as assigned.
In this role, you will:- Deliver timely, empathetic support across multiple channels
- Assist customers with Domain Registration, DNS Settings, Transfer, and Resolution issues
- Guide users in setting up and managing their Blockchain Domains and Digital Wallets
- Write professional end-user documentation
- Collaborate cross-functionally to improve Support Tools, Documentation, and Processes
- Handle Domain Abuse Cases
- Stay current on the developments and changes happening within the Domain space
- Assist with partner domain launches, partner domain protections, and distributions
- Excellent written and verbal communication skills in English
- Proven ability to troubleshoot domain lifecycle issues (DNS, WHOIS, ICANN policies)
- Strong technical aptitude and curiosity about Web3/Blockchain
- Comfortable using support platforms like Zendesk, Intercom, or Freshdesk
- Flexible schedule for occasional weekend or on-call coverage
- Experience supporting Blockchain Products, Crypto Wallets, or dApps
- 1+ year of experience in a Domain registrar, hosting provider, or similar role
- Familiarity with Decentralized DomainsÂ
- Video editing/Animation skills
- Competitive salary between $30 and $35 USD per hour
- Fully remote team and flexible work hours
- Paid time off, wellness days, retirement accounts, and parental leave
- Early-stage startup culture with the ability to make an impact and grow with the organization
In this role you will be uniquely positioned to shape the future of the global domain industry!
- Excellent written and verbal communication skills in English
- Proven ability to troubleshoot domain lifecycle issues (DNS, WHOIS, ICANN policies)
- Strong technical aptitude and curiosity about Web3/Blockchain
- Comfortable using support platforms like Zendesk, Intercom, or Freshdesk
- Flexible schedule for occasional weekend or on-call coverage
- Experience supporting Blockchain Products, Crypto Wallets, or dApps
- 1+ year of experience in a Domain registrar, hosting provider, or similar role
- Familiarity with Decentralized DomainsÂ
- Video editing/Animation skills
- Competitive salary between $30 and $35 USD per hour
- Fully remote team and flexible work hours
- Paid time off, wellness days, retirement accounts, and parental leave
- Early-stage startup culture with the ability to make an impact and grow with the organization
In this role you will be uniquely positioned to shape the future of the global domain industry!
Listed in: Web3 Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Startup Web3 Jobs, Customer Support Crypto Jobs, Full Time Crypto Jobs.
Customer Support Representative at Unstoppable Domains: FAQ
How much does the Customer Support Representative role at Unstoppable Domains pay?
The Customer Support Representative position at Unstoppable Domains pays $30-35/hour. Compensation may vary based on experience and location.
Is the Customer Support Representative role at Unstoppable Domains remote?
Yes — Unstoppable Domains is hiring this Customer Support Representative as a remote role, with a preference for candidates in Las Vegas, Nevada, United States. You can apply from anywhere unless the listing specifies a region.
What skills are required for the Customer Support Representative role at Unstoppable Domains?
This Customer Support Representative role is associated with the following skills and technologies:
- Remote
- Web3
- Startup
- Customer Support
- Full Time
Read the full job description above for the complete list of requirements.
Is the Customer Support Representative role at Unstoppable Domains full-time or contract?
Unstoppable Domains is hiring this Customer Support Representative as a full time position.
How do I apply for the Customer Support Representative role at Unstoppable Domains?
You can apply for the Customer Support Representative role at Unstoppable Domains directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.