DeFi Analyst and Customer Success/Account Manager

WHO YOU ARE

You’re a crypto native with a deep, above-average understanding of crypto/on-chain protocols and their underlying mechanics. You’ve studied over 100 on-chain protocols, dissected whitepapers, and spend hours on crypto twitter staying ahead of trends. You have a sharp ability to filter through noise, conduct fundamental analysis, understand the risks, trade-offs and competitive advantages, and assess whether an asset holds real value.

Moreover, you’re also a great communicator who can break down complex topics and explain them in ways that feel intuitive to beginners. You’re deeply passionate about DeFi and care about making a real, direct impact by helping onboard more people into the space safely and intelligently.

Beyond your analytical expertise, you have a go-getter/entrepreneurial mindset and care a lot about delivering value. You enjoy pitching ideas, engaging with business-minded people, and driving conversations that create real opportunities.

You’re also excited about joining a successful and fast-growing company with great culture and a massive vision.

If this sounds like you, keep reading below.

ABOUT US

Yieldschool specializes in onboarding and educating HNWI into Decentralized Finance (DeFi), also known as the Primary Crypto Markets. We guide our Members to securely access these markets and invest in quality crypto assets at earlier, cheaper stages, leveraging a proven system that has delivered significant results. Over 500 Members have used our system, with some achieving 500%, 1,000%, and even 3,000%+ gains in the past 12 months.

We believe that DeFi is the future, and today’s decentralized infrastructure presents an unparalleled opportunity for early adopters to gain a competitive edge. Our strategic, long-term approach is focused on real value, steering away from speculation and meme coins, and enabling investors to participate in the evolution of web3 technology.

Our founder, Frank Hepworth, is a Licensed Regulatory Financial Attorney who has worked at one of Canada’s top law firms. He’s consulted crypto exchanges on which assets they could legally list, written their policies and procedures, and negotiated with the government on their behalf. His work has contributed to the approval of the first crypto ETFs listed on the Toronto Stock Exchange.

Our rapidly growing team consists of industry professionals with diverse background and expertise across law, academia, engineering, and traditional finance, all driven by a shared passion for DeFi and a dedication to empowering others to succeed in this space.

ABOUT THE ROLE

We’re hiring a DeFi Analyst & Customer Success/Account Manager (referred to internally as an “Associate”) to work directly with our clients. In this role, you’ll meet with clients one-on-one via video calls to help them strategically navigate DeFi, build custom portfolios, and make progress toward their goals using our proven system.

You’ll need back-of-hand familiarity with all things DeFi—terms like “bridging,” “perps,” and “burner wallets” should already be part of your working vocabulary, and you should be able to speak and act on them without preparation. This is a hands-on role where you’ll provide guidance and support while ensuring clients stay on track with the service we offer.

Beyond managing client relationships, you’ll also identify opportunities to offer additional services to qualified clients. For these sales, you’ll earn commission, alongside a per-client flat compensation that forms your baseline earnings.

Additionally, you’ll participate in 1-2 group calls per month, either as a researcher/presenter sharing insights on DeFi trends or as a commentator offering analysis and contributing to discussions.

We’re growing quickly, and this role is key to maintaining the high level of service we provide to our clients. If you’re passionate about DeFi, skilled in client management, and have experience in high-ticket B2C sales or low-ticket B2B sales, we want to hear from you.

QUALIFICATIONS

• Deep crypto and DeFi expertise.
• Professional experience in the crypto industry.
• Strong client management and relationship-building skills.
• Excellent verbal and written communication skills.
• Self-motivated, goal-oriented, and capable of thriving in a fast-paced environment.
• Demonstrated track record of meeting or exceeding targets in client-facing roles.
• Tech-savvy and a fast learner, with the ability to quickly adapt to new tools/platforms.
• Experience in high-ticket B2C or low-ticket B2B sales (preferred but not required).
• Genuine passion for decentralized markets and web3 technology.

HOW TO APPLY

Please send (1) your resume and (2) a short video introducing yourself to with the subject line "Application for DeFi Analyst & Customer Success/Account Manager".

In the video, please state the following:

• Tell us about yourself, how you got started in DeFi and your experience as an investor
• Your experience in a similar role
• Why you are applying for this role
• What makes you a great candidate

If you've done any written research/reports, feel free to submit them to stand out from other candidates.

If you have experience in account management and sales, please share the metrics that show your track record. We would be looking for Closing Ratio/Conversion rates, at minimum.

Listed in: Cryptocurrency Jobs, Analyst Crypto Jobs, Full Time Web3 Jobs, Sales Crypto Jobs, Non Tech Web3 Jobs, DeFi Web3 Jobs, Remote Crypto Jobs, Web3 Crypto Jobs, Research Crypto Jobs.