Incident Manager

Binance logoBinance

Apr 13

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.We are looking for a talented Incident Manager to join our TechOps team. This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.

Responsibilities:

    • Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
    • Provide excellent incident communication to stakeholders
    • Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
    • Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
    • Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
    • Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
    • Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely

Requirements:

    • 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
    • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
    • Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
    • Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
    • Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
    • Understanding of software development methodologies and coding standards (CICD)
    • Understand ITIL process, experience in Change Management, Incident Management, Problem Management
    • Experience with defining support process and escalation management
    • BS/MS in Computer Science, Math or related scientific disciplines
    • Background in Software Development is a plus
    • Experience in AWS is a plus
    • Experience in Incident Management role in large Internet companies is preferred
Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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