People Operations Associate - EMEA

Building the Internet of Money Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Cryptowatch.Become a Krakenite and build the internet of money!Proof of workThe TeamThis is a fully remote role and we will accept applications from: EMEAOur People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking a driven People Operations Associate to join our KX team in Europe. The KX Operations Associate will work closely with the wider KX Operations Teams, HR Business Partners and a number of other stakeholders on various HR projects and initiatives. The Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately within defined SLAs and by keeping the KX Knowledge base up-to-date with the latest policies and procedures.

The Opportunity

• T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
• Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
• Review and audit the hire process in Workday for all incoming hires
• Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times
• Review and update internal and external process documentation using the agreed upon formatting guidelines
• Identify and execute on the continuous improvement of KX programs and processes to enhance the overall Krakenite experience
• Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
• Support ad hoc projects

Skills you should HODL

• At least one year administrative experience in Human Resources, Onboarding or Recruiting
• Demonstrated knowledge of international employment-related laws and regulations
• High level of integrity and confidentiality
• Positive, professional business presence
• Effective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population
• Extremely organized with exceptional attention to detail and accuracy
• Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities 
• Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions
• Experience of working in an SLA / ticket driven environment

Nice to haves

• Employment contract management experience
• Experience in using Workday
• Experience in using Jira ticketing system
• Experience in using Confluence

Location Tagging: #EMEA #UK #LI-remoteKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the knowFollow us on TwitterLearn on the Kraken BlogConnect on LinkedIn

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