Technical Ops Support（web3)
atBinance
Aug 09
Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.
Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.
If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.
Responsibilities:
- This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, Forum, Telegram group and Discord.
- Hands on technical support. Analyst issue and provide solutions and suggestions.
- Deliver a stellar customer experience(i.e. SLA).
- Understand customer needs and how to meet unique challenges and goals.
- Seek product feedback and track usage/performance, driving our product roadmap.
- Build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
- Partner with internal teams to drive long term solutions / product development decisions.
- Work in a quick changing environment.
Requirements:
- Candidate needs to be in the EU time zone.
- Excellent English in both speaking and writing.
- Min 1+ years of experience in a technical support role.
- Technical degree.
- Strong analytical skills.
- Ability to understand and troubleshoot complex technical issues.
- Strong communication skills with internal and external stakeholders.
- Excellent people skills to monitor.
- Interest in blockchain and crypto technologies.
- Experience with blockchain/web3 is a must.
Listed in: Crypto Jobs, Web3 Crypto Jobs, Analyst Crypto Jobs, Discord Web3 Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs.