Technical Support Engineer (Community, Remote APAC)
atCertiK LLC
Pending publication
About the Company One of the fastest-growing and most trusted companies in blockchain security, CertiK is a true market leader. To date, CertiK has worked with over 3,200 Enterprise clients, secured over $310 billion worth of digital assets, and has detected over 60,000 vulnerabilities in blockchain code. Our clients include leading projects such as Aave, Polygon, Binance Smart Chain, Terra, Yearn, and Chili. Investors = Insight Partners, Sequoia, Tiger Global, Coatue Management, Lightspeed, Advent International, SoftBank, Hillhouse Capital, Goldman Sachs, Coinbase Ventures, Binance, Shunwei Capital, IDG Capital, Wing, Legend Star, Danhua Capital, and other investors.
Requirements
- 2+ years of experience in a customer support role;
- Knowledge of analyzing and scaling Discord Community KPIs;
- Experience with Discord automation and implementation;
- A broad technical background and enjoy learning new technologies;
- Capable of explaining complex ideas in plain language;
- Professional live chat etiquette;
- Discord growth knowledge
- Excellent communication skills in English;
- Deep interest in and understanding of DeFi & crypto;
- Bonus points for speaking other languages, particularly Mandarin;
Responsibilities
- Hands-on support activities;
- Engage with various stakeholders from our community;
- Analyze new trends to engage and develop the discord community;
- Ability to create documentation for our community;
- Take ownership of clients’ support questions/issues;
- Act as an escalation point for customer complaints/concerns about the products and service she/he is engaged with;
- As part of a global support team, working on establishing operational protocols and standards;
- Research questions using available information resources and advises users on appropriate action;
- Working on creating the knowledge Base Articles/FAQ for our community;
Bonus Points
- Knowledge of token economics, knowledge of creating interesting posts for our community
- Knowledge of at least one of the following languages: Java, Python, TypeScript/Javascript, Bourne Shell
Listed in: Web3 Jobs, Social Media Web3 Jobs, Customer Support Web3 Jobs, Community Moderator Web3 Jobs, Community Crypto Jobs, Discord Crypto Jobs, Community Management Web3 Jobs.