Account Manager - 100% Remote

Responsibilities

• Execute high quality Quarterly Business Reviews (QBRs)

• Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals

• Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries.

• First line of escalation from project management team (for clients)

• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors

• Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth

• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW

• Make sure invoices are sent out and paid

• Ensure accuracy of account information for both new and renewal deals and enter these transactions to generate billing invoices

• Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes

• Deliver customer satisfaction surveys

• Ensure consistently positive customer experiences by overseeing service deliver

• Act as a customer advocate within Halborn and report customer feedback internally to relevant teams

• Share opportunities with clients for webinars, whitepapers, marketing collaborations/events

Qualifications

• Exceptionally detail oriented

• 1-3 years of experience working within the blockchain or cybersecurity industry

• 2-4 years of experience in customer service or customer success position preferred

• Experience working with brand image and promoting value through customer experience

• Exceptional ability to communicate and foster positive business relationships

• Experience using project management software, slack, telegram, discord are preferred.

• Experience in managing a diverse group and training each according to company standards

• Ability to establish milestones and keep all team members on task

• Experience analyzing and optimizing the existing processes in the Customer Success department

• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

• 3+ years minimum experience working in a SaaS, blockchain, or cybersecurity services companies

• 5+ years of complex account management and/or project management experience

• Self-motivated and independent

• A high degree of emotional intelligence

• Excellent professional communication abilities

• Willingness to learn technical aspects of blockchain and cybersecurity

• Willingness to work in an asynchronous environment

Bonus Points

• Speaking and writing more than one language.  We currently have clients that also speak French, Mandarin, Spanish, Turkish

• Experience with cybersecurity fundamentals

• Experience working with code

• Being a “crypto-native”

Listed in: Cryptocurrency Jobs, Web3 Crypto Jobs, Full Time Web3 Jobs, DeFi Crypto Jobs, Remote Crypto Jobs, Marketing Crypto Jobs, Executive Crypto Jobs, Discord Crypto Jobs, Manager Crypto Jobs.