Community Lead

Your day to day…

As Community Lead you will manage all direct communication with the EclipseFi Community (Discord, Telegram chat, Zealy/Galxe Campaigns, Twitter comments, AMAs, Customer Support, etc.) - with a focus on growth, engagement and building a long lasting culture. 

Your focus…

• De-gen who is heavily involved in the DeFi communities and ecosystem
• Building and managing a community-building strategy including engagement campaigns, retention strategies, guerilla marketing campaigns that engage the community, and the customer support strategy.
• Working closely with the Head of Marketing to ensure that marketing efforts are targeted at attracting more community members and addressing their primary needs (focusing on retention).
• Work with the marketing team to create campaigns/quests and giveaways for community engagement (both general and tailored to specific project updates) - ensuring community engagement is rewarded.
• Create, control, and optimise the community workflow - including aggregating issues, troubleshooting, controlling moderation speed and quality and establishing local communities.
• Creating user guides, tutorials, and ensuring the adequacy of the knowledge base and support materials. 
• Working closely with the product team to ensure that the product has the necessary tooltips / explainers to reach a seamless user flow.
• Conducting user satisfaction surveys and analysing their results, working closely with our Head of Marketing to implement any adaptations and ensure unity. 
• Assist in the leadership and growth of the Moderation and Ambassador teams.
• Be deeply embedded (always!) with our community members to foster community culture and keep your finger on the pulse.
• Work together with the Marketing team and community leaders to create innovative ideas to activate current community members, and grow the existing community in alignment with our narrative.
• Structure and oversee our community expansion and engagement into additional geographic regions and languages.

About you…

• 3+ years in leadership roles organising DeFi Communities with a focus on retention
• Ability to lead, show initiative, work autonomously and make decisions in a rapid environment - while being a team player!
• Crypto native user, with a creative flair for content and memes
• You love Crypto so much that you are terminally online on socials and across all the latest trends and announcements
• Ability to switch context and manage multiple conversations and tasks
• Creative and forward thinking for deepening community interest
• Ability to build strong relationships to create a unified community

Why work with us...

• Competitive salary and potential for team token allocations.
• Flexible working hours.
• Dynamic working environment.
• Part of a strong culture focused on growth and learning.
• Close involvement with Founders and working closely with top-tier partners.
• Opportunity to be part of a token launch revolution.

Listed in: Crypto Jobs, Marketing Web3 Jobs, Community Crypto Jobs, Discord Crypto Jobs, DeFi Web3 Jobs, Full Time Web3 Jobs, Content Web3 Jobs, Remote Crypto Jobs, Web3 Web3 Jobs.