I am a proven customer success/support manager. I am currently working with an Ad-tech SaaS startup as a Customer Success/Support Manager and I am leading a team of 3 individuals. The most important idea behind my current experience and role is to make sure that I help the customers achieve their objectives through our apps/services. On a day-to-day basis, I supervise our live chat support system, I also write back to any complicated emails from our customers that get assigned to me, I take part in the scheduled calls on Google Meet, Zoom related to onboarding, concern resolution, etc. From time to time, I also review our processes, workflows...
Member since July 2021