Please find enclosed my application for your advertised Support role. I have over 5 years experience 1st and 2nd level support for an online publisher of scientific journals and feel I would be an excellent fit for your organization. I have deep knowledge of Zendesk and how to scale in a growing company. This includes setting and managing SLAs and other metrics; creating and maintaining a non-static knowledge database as part of our teams daily tasks; integration with Jira to identify recurring issues that can be escalated to bug reports. I have excellent technical skills and am customer focused. Though not exclusionary, I am a Bitcoin maxima...
Member since January 2022