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LATAM

EL Salvador

Fusion CX is hiring digitally savvy professionals for a fast-growing Customer Support Executive – Live Chat job in San Salvador, El Salvador, supporting a global cryptocurrency platform. If you are searching for live chat jobs in El Salvador, customer support jobs in San Salvador, or Web 3 or crypto jobs in El Salvador, this opportunity offers the chance to work at the intersection of customer experience, blockchain technology, and digital finance. This role is ideal for candidates with strong written communication skills, live chat support experience, and the ability to thrive in fast-paced digital environments. You will support global users through real-time chat interactions while helping resolve platform, transaction, and account-related concerns with accuracy and professionalism. Key Responsibilities: Provide customer support through live chat channels for platform-related inquiries and account concerns; Assist users with account access, transaction-related questions, verification processes, and platform navigation; Deliver clear, professional, and timely responses while maintaining high-quality written communication; Troubleshoot common user issues and guide customers through step-by-step solutions; Escalate technical or complex concerns to appropriate internal teams when required; Maintain accurate documentation of customer interactions within CRM and support systems; Manage multiple live chat conversations simultaneously while maintaining response quality and efficiency; Follow platform compliance, security, and customer protection protocols consistently; Meet defined KPIs including response time, customer satisfaction, quality, and resolution targets; Stay updated on platform processes, crypto-related updates, and operational knowledge resources. Qualifications: Bachelor’s Degree or equivalent preferred; Minimum 1 year of experience in Live Chat Customer Support or digital customer service; Strong written English communication skills (CEFR C1–C2 preferred); Native or fluent proficiency in Spanish required; Typing speed of 50+ WPM preferred; Experience in BPO, technical support, or online platform support environments preferred; Strong analytical, multitasking, and problem-solving skills; Ability to manage multiple chat conversations efficiently in a fast-paced environment; Familiarity with CRM systems, live chat tools, and support platforms preferred; Knowledge or interest in Cryptocurrency, Blockchain, or Digital Finance is an advantage. Work Details: Location: San Salvador, El Salvador; Work Mode: Work From Office (WFO); Schedule: 6 Days Working | Rotational Week Off.

Customer Support Executive – Live Chat (Crypto Support)

San Salvador, El Salvador

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.<h3>Responsibilities:</h3><ul><ul><li>As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls</li><li>Independently provide accurate information to resolve problems/issues that arise</li><li>Continuously educate one’s self with up-to-date and relevant information to support the customer service operations</li><li>You will escalate issues to your team leader, managers, and other departments as required</li><li>Adhere to the Quality Assurance standards set</li><li>Adhere to and comply with the schedule set by the Team Leader</li><li>Assist in the preparation of other processes as and when assigned/required by the Team Leader</li><li>Display good team working attitude and behavior within the team and other departments in the company</li></ul></ul><h3>Requirements:</h3><ul><ul><li>2-3 years experience in frontline customer support, preferably in the financial or service industry</li><li>Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience</li><li>Both adaptable and resilient, able to operate in a quickly changing environment</li><li>Great at multitasking, prioritizing, and managing time effectively</li><li>You must have a fast internet connection (5mpbs broadband internet connection at least)</li><li>Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage </li><li>Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)</li><li>Fluency in Spanish is required to be able to coordinate with overseas partners and stakeholders</li></ul></ul><b>Why Binance</b>• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.<i>By submitting a job application, you confirm that you have read and agree to our </i><b><a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><i>Candidate Privacy Notice</i></a></b><i>.</i>

Customer Service Agent - Merchant Team (Spanish Speaker)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Spanish & English, applicants need to speak both languages.<h3>Responsibilities:</h3><ul><ul><li>Handle inbound calls, live chat and other service methods</li><li>Provide accurate, valid and comprehensive information</li><li>Follow communication procedures, guidelines, and policies</li><li>Support other business units with customer liaison, accurately documenting customer requests</li><li>Manage complaints by providing solutions and options within the time limits and following up to ensure resolution</li><li>Go the extra mile to engage customers</li></ul></ul><h3>Requirements:</h3><ul><ul><li>Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience</li><li>College degree or above</li><li>Trilingual speaker with native Spanish, advanced English and one more language will be preferred </li><li>High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit</li><li>Ability to work under pressure, strong communication skills and exceed beyond expectation</li><li>Passionate for customer service industry and can accept to work under different work shifts</li><li>Passionate about the crypto industry</li></ul></ul><b>Working at Binance</b>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423" rel="noopener noreferrer nofollow ugc" target="_blank"><b>core values</b></a>, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. <i>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Candidate Privacy Notice</b></a>.</i>

Customer Service Representative (Spanish/English)

6 link clicks.

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<p>Technical Customer Engineer (LATAM) — Own L2/L3 support, drive investigations, and partner with clients to resolve issues quickly. Spanish required; remote LATAM-friendly.</p>

Technical Customer Engineer (LATAM)

Remote

Web3 Customer Support jobs in EL Salvador, LATAMReap and other crypto companies

Browse 1+ Web3 Customer Support jobs in EL Salvador, LATAM at Reap. Apply now! Updated September 2026

Job Title	Company Name	Salary	Location	Tags
Technical Customer Engineer (LATAM)	Reap			Customer SupportRemoteWeb3Stablecoin
Past and filled jobs:
Customer Support Executive – Live Chat (Crypto Support)	Fusion CX		📍 EL Salvador, LATAM	Customer SupportFull TimeComplianceOperations
Customer Service Agent - Merchant Team (Spanish Speaker)	Binance	2-3/hour	📍 EL Salvador, LATAM · 2 other locations	Web3ResearchTradingExchange
Customer Service Representative (Spanish/English)	Binance		📍 EL Salvador, LATAM	Web3RemoteExchangeCustomer Support

Web3 Customer Support Jobs in EL Salvador, LATAM

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Past and filled jobs:

Technical Customer Engineer (LATAM)

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