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Technical Customer Engineer (LATAM) — Own L2/L3 support, drive investigations, and partner with clients to resolve issues quickly. Spanish required; remote LATAM-friendly.

Technical Customer Engineer (LATAM)

<h3><strong>Building the Future of Open Finance</strong></h3><p>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.</p><p>Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.</p><h3><strong>The team</strong></h3><p>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.</p><h3><strong>The opportunity</strong></h3><ul><li><p>Conducting financial investigations and writing SARs/STRs</p></li><li><p>Monitor and proactively adjust to volume fluctuations, and effectively handle volume surges to maintain operational efficiency and compliance</p></li><li><p>Utilize advanced tools and spreadsheet functions for data analysis</p></li><li><p>Focus on multiple priorities, including individual production efforts and ad hoc projects</p></li></ul><h3><strong>What you bring</strong></h3><ul><li><p>2+ years of anti-financial crime related experience with a crypto-background</p></li><li><p>Understanding of compliance operational functions and processes</p></li><li><p>Proven ability to identify, assess, and mitigate risks associated with financial crimes</p></li><li><p>Familiarity with Google Suite applications, with emphasis on Google Sheets and Google Doc or similar programs</p></li><li><p>Familiarity and comfort utilizing AI and technology for automation</p></li><li><p>Familiarity with specific tools (Chainalysis, Elliptic, TRM) and practices used in FIU</p></li><li><p>Good attention to detail and organizational skills</p></li></ul><h3><strong>Nice to haves</strong></h3><ul><li><p>Financial crime related certifications (e.g., CAMS, ICA, CRCM, CRC)</p></li><li><p>Database and programming skills such as SQL and Python</p></li></ul><p><em>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.</em></p><p><em>Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.</em></p><p><em>We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.</em></p><h3><strong>Our commitment</strong></h3><p>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.</p><p>We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.</p><p>As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.</p><p><strong>Stay connected</strong></p><p><a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a></p><p><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a></p><p><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a></p><p><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a></p>

FIU Compliance Associate

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Spanish, and we are looking for candidates with high proficiency. One extra language proficiency is much preferred. <h3>Responsibilities:</h3><ul><ul><li>Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.</li><li>Handle customer enquiries, advice and suggestions via email or online tools.</li><li>Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.</li><li>Handle customer complaints, special cases or ad hoc tasks. </li></ul></ul><h3>Requirements: </h3><ul><ul><li>Bachelor degree or above.</li><li>Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.</li><li>High level of honesty and integrity. Proactive and meticulous. </li><li>A sense of responsibility and team work spirit.</li><li>Ability to work under pressure, strong communication skills and exceed beyond expectation.</li><li>Passionate for the customer service industry and can work under different work shifts, including night shifts.</li><li>Positive about the crypto industry.</li><li>Personal or professional experience with cryptocurrency.</li><li><b>Proficient in English language.</b></li></ul></ul><b>Working at Binance</b>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423" rel="noopener noreferrer nofollow ugc" target="_blank"><b>core values</b></a>, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. <i>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Candidate Privacy Notice</b></a>.</i>

Customer Service Representative (Spanish and English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.<h3>Responsibilities</h3><ul><ul><li>As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally. </li><li>Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.</li><li>Create a culture and processes which achieve the business goals and objectives with regards to the customer service.</li><li>Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers.</li><li>Act as the Voice of the Customer across the organization.</li><li>Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.</li><li>Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.</li><li>Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.</li></ul></ul><h3>Requirements</h3><ul><ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative.</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers.</li><li>Exceptional written communication skill and a good listener.</li><li>Must be fluent in <b>English and native language (Spanish)</b></li><li>Ability to multitask, prioritise, and control time effectively.</li><li>Knowledge of blockchain, crypto, and P2P payments is a big plus.</li><li>Fluency in English is a must with multilingual capability is a big plus.</li><li>Willing to work weekends and irregular hours which will include night shifts.</li><li>A Binance P2P user is highly preferred.</li></ul></ul><b>Working at Binance</b>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423" rel="noopener noreferrer nofollow ugc" target="_blank"><b>core values</b></a>, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. <i>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Candidate Privacy Notice</b></a>.</i>

Customer Service Representative - P2P (LATAM)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Spanish & English, applicants need to speak both languages.<h3>Responsibilities:</h3><ul><ul><li>Handle inbound calls, live chat and other service methods</li><li>Provide accurate, valid and comprehensive information</li><li>Follow communication procedures, guidelines, and policies</li><li>Support other business units with customer liaison, accurately documenting customer requests</li><li>Manage complaints by providing solutions and options within the time limits and following up to ensure resolution</li><li>Go the extra mile to engage customers</li></ul></ul><h3>Requirements:</h3><ul><ul><li>Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience</li><li>College degree or above</li><li>Trilingual speaker with native Spanish, advanced English and one more language will be preferred </li><li>High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit</li><li>Ability to work under pressure, strong communication skills and exceed beyond expectation</li><li>Passionate for customer service industry and can accept to work under different work shifts</li><li>Passionate about the crypto industry</li></ul></ul><b>Working at Binance</b>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423" rel="noopener noreferrer nofollow ugc" target="_blank"><b>core values</b></a>, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. <i>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Candidate Privacy Notice</b></a>.</i>

Customer Service Representative (Spanish/English)

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Technical Customer Engineer (LATAM)

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