Home

Jobs

LATAM

EL Salvador

Technical Customer Engineer (LATAM) — Own L2/L3 support, drive investigations, and partner with clients to resolve issues quickly. Spanish required; remote LATAM-friendly.

Technical Customer Engineer (LATAM)

Remote

<h3><strong>Building the Future of Open Finance</strong></h3><p>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.</p><p>Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.</p><h3><strong>The team</strong></h3><p>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.</p><h3><strong>The opportunity</strong></h3><ul><li><p>Conducting financial investigations and writing SARs/STRs</p></li><li><p>Monitor and proactively adjust to volume fluctuations, and effectively handle volume surges to maintain operational efficiency and compliance</p></li><li><p>Utilize advanced tools and spreadsheet functions for data analysis</p></li><li><p>Focus on multiple priorities, including individual production efforts and ad hoc projects</p></li></ul><h3><strong>What you bring</strong></h3><ul><li><p>2+ years of anti-financial crime related experience with a crypto-background</p></li><li><p>Understanding of compliance operational functions and processes</p></li><li><p>Proven ability to identify, assess, and mitigate risks associated with financial crimes</p></li><li><p>Familiarity with Google Suite applications, with emphasis on Google Sheets and Google Doc or similar programs</p></li><li><p>Familiarity and comfort utilizing AI and technology for automation</p></li><li><p>Familiarity with specific tools (Chainalysis, Elliptic, TRM) and practices used in FIU</p></li><li><p>Good attention to detail and organizational skills</p></li></ul><h3><strong>Nice to haves</strong></h3><ul><li><p>Financial crime related certifications (e.g., CAMS, ICA, CRCM, CRC)</p></li><li><p>Database and programming skills such as SQL and Python</p></li></ul><p><em>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.</em></p><p><em>Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.</em></p><p><em>We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.</em></p><h3><strong>Our commitment</strong></h3><p>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.</p><p>We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.</p><p>As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.</p><p><strong>Stay connected</strong></p><p><a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a></p><p><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a></p><p><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a></p><p><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a></p>

FIU Compliance Associate

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Spanish, and we are looking for candidates with high proficiency. One extra language proficiency is much preferred. <h3>Responsibilities:</h3><ul><ul><li>Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.</li><li>Handle customer enquiries, advice and suggestions via email or online tools.</li><li>Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.</li><li>Handle customer complaints, special cases or ad hoc tasks. </li></ul></ul><h3>Requirements: </h3><ul><ul><li>Bachelor degree or above.</li><li>Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.</li><li>High level of honesty and integrity. Proactive and meticulous. </li><li>A sense of responsibility and team work spirit.</li><li>Ability to work under pressure, strong communication skills and exceed beyond expectation.</li><li>Passionate for the customer service industry and can work under different work shifts, including night shifts.</li><li>Positive about the crypto industry.</li><li>Personal or professional experience with cryptocurrency.</li><li><b>Proficient in English language.</b></li></ul></ul><b>Working at Binance</b>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423" rel="noopener noreferrer nofollow ugc" target="_blank"><b>core values</b></a>, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. <i>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Candidate Privacy Notice</b></a>.</i>

Customer Service Representative (Spanish and English)

Fusion CX is hiring digitally savvy professionals for a fast-growing Customer Support Executive – Live Chat job in San Salvador, El Salvador, supporting a global cryptocurrency platform. If you are searching for live chat jobs in El Salvador, customer support jobs in San Salvador, or Web 3 or crypto jobs in El Salvador, this opportunity offers the chance to work at the intersection of customer experience, blockchain technology, and digital finance. This role is ideal for candidates with strong written communication skills, live chat support experience, and the ability to thrive in fast-paced digital environments. You will support global users through real-time chat interactions while helping resolve platform, transaction, and account-related concerns with accuracy and professionalism. Key Responsibilities: Provide customer support through live chat channels for platform-related inquiries and account concerns; Assist users with account access, transaction-related questions, verification processes, and platform navigation; Deliver clear, professional, and timely responses while maintaining high-quality written communication; Troubleshoot common user issues and guide customers through step-by-step solutions; Escalate technical or complex concerns to appropriate internal teams when required; Maintain accurate documentation of customer interactions within CRM and support systems; Manage multiple live chat conversations simultaneously while maintaining response quality and efficiency; Follow platform compliance, security, and customer protection protocols consistently; Meet defined KPIs including response time, customer satisfaction, quality, and resolution targets; Stay updated on platform processes, crypto-related updates, and operational knowledge resources. Qualifications: Bachelor’s Degree or equivalent preferred; Minimum 1 year of experience in Live Chat Customer Support or digital customer service; Strong written English communication skills (CEFR C1–C2 preferred); Native or fluent proficiency in Spanish required; Typing speed of 50+ WPM preferred; Experience in BPO, technical support, or online platform support environments preferred; Strong analytical, multitasking, and problem-solving skills; Ability to manage multiple chat conversations efficiently in a fast-paced environment; Familiarity with CRM systems, live chat tools, and support platforms preferred; Knowledge or interest in Cryptocurrency, Blockchain, or Digital Finance is an advantage. Work Details: Location: San Salvador, El Salvador; Work Mode: Work From Office (WFO); Schedule: 6 Days Working | Rotational Week Off.

Customer Support Executive – Live Chat (Crypto Support)

San Salvador, El Salvador

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.<h3>Responsibilities:</h3><ul><ul><li>Handle high amounts of live chats</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information </li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul></ul><h3>Requirements:</h3><ul><ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritize, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Willing to work weekends and irregular hours which will include night shifts</li><li>Fluency in English is required to be able to effectively coordinate with overseas partners, stakeholders, and customers. Multi-lingual capability is a big plus</li></ul></ul><b>Why Binance</b>• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.<i>By submitting a job application, you confirm that you have read and agree to our </i><b><a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank"><i>Candidate Privacy Notice</i></a></b><i>.</i>

Customer Service Representative (English)

Europe

Asia

South America

North America

Southeast Asia

APAC

EMEA

Middle East and North Africa

Oceania

Browse crypto, Web3, and blockchain jobs in EL Salvador, LATAM.

Browse crypto, Web3, and blockchain jobs in EL Salvador, LATAM. Filter current roles by category and apply directly.

Job Title	Company Name	Salary	Location	Tags
Technical Customer Engineer (LATAM)	Reap			Customer SupportRemoteWeb3Stablecoin
FIU Compliance Associate	Kraken			ComplianceAnalystFull TimeRemote
Customer Service Representative (Spanish and English)	Binance		📍 EL Salvador, LATAM · 6 other locations	Web3RemoteExchangeFinance
Customer Support Executive – Live Chat (Crypto Support)	Fusion CX		📍 EL Salvador, LATAM	Customer SupportFull TimeComplianceOperations
Customer Service Representative (English)	Binance	75k-120k/year	📍 EL Salvador, LATAM · 7 other locations	Web3ResearchTradingExchange

Crypto & Web3 Jobs in EL Salvador, LATAM

Expired Web3 & Crypto Jobs.

Past and filled jobs:

Technical Customer Engineer (LATAM)

Reap

Hiring Web3 & Crypto Talent?

Expired Web3 & Crypto Jobs.

Past and filled jobs:

Technical Customer Engineer (LATAM)

Reap

Related jobs

Hiring Web3 & Crypto Talent?