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About Allica BankAllica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.Department DescriptionDue to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors. Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.  We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:<ul><li>Slick digital account opening, and in life servicing.</li><li>Customer contact via telephony, email and in-app communications.</li><li>Payment and reconciliation activity.</li><li>Treasury operations.</li><li>Customer due diligence through Know Your Customer, Know Your Business.</li><li>Lending pipeline management.</li><li>Quality assurance and control.</li><li>Issue resolution.</li><li>Effective record keeping and data management.</li><li>Support of all change initiatives.</li></ul>Role DescriptionThe Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.Principal Accountabilities<ul><li>To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.</li><li>You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.</li><li>Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.</li><li>To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.</li><li>To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.</li><li>To support other teams as appropriate, where customer communication or engagement is required.</li></ul>Personal Attributes & Experience<ul><li>Strong customer service experience, having worked in customer facing and or telephone service roles.</li><li>Experience using core banking systems and familiar with the use and application of social media as a form of interaction.</li><li>Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.</li><li>Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management).</li><li>Experience in working with workflow / task management tools.</li><li>Knowledge of financial services rules and guidelines.</li><li>Excellent oral and written skills as they will be constantly communicating with customers.</li><li>Enthusiastic and articulate, whilst being motivated by a need to help people.</li><li>A problem solver and can create positive customer outcomes in diverse situations.</li><li>Conform to our ethical standards and conduct.</li><li>Perform administrative tasks related to the customer interaction.</li><li>Deliver outstanding customer service as measured through customer satisfaction KPIs.</li><li>Manage and monitor service providers for customer quality.</li><li>Drive customer service innovation and continuous improvement of process to deliver better customer outcomes.</li><li>Act as an ambassador/advocate for Customer within the Bank.</li><li>Adhere to quality control requirements and ensure compliance with policy.</li></ul>Working at Allica BankAt Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.Our employees are at the heart of everything we do, so our benefits are designed with you in mind:<ul><li>Full onboarding support and continued development opportunities</li><li>Options for flexible working</li><li>Regular social activities</li><li>Pension contributions</li><li>Discretionary bonus scheme</li><li>Private health cover</li><li>Life assurance</li><li>Family friendly policies including enhanced Maternity & Paternity leave</li></ul>Don’t tick every box?Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!Flexible workingWe know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.DiversityWe’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Customer Service Advisor

Edinburgh or London, Hybrid 2 days per week in office<h3>About us</h3>Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl <a href="https://seccl.tech/" rel="noopener noreferrer nofollow ugc" target="_blank">website</a> for the latest on our products and our <a href="https://seccl.tech/about/" rel="noopener noreferrer nofollow ugc" target="_blank">mission</a> to shape the future of investments.<h3>The role </h3>This role is responsible for managing a portfolio of customer firms, leading relationships with key firm operational teams and delivering at pace. Customer success managers own escalations, support the wider team, and ensure the seamless resolution of intricate customer problems. In order to do this, you’ll have a deep understanding of firm businesses, our technology capability and our ops, product and engineering functions to ensure strong collaborative delivery.In this commercially significant role, you’ll be our customers’ go-to escalation point, a cross-functional problem solver and be at the forefront of spear heading delivery improvements for ongoing customer experience excellence.<h3>On a typical day you will be…</h3><ul><li>Managing a portfolio of assigned customer firms, making sure they feel informed, supported and set up to succeed</li><li>Owning operational relationships with key firm teams, building trust and understanding how each firm works</li><li>Leading escalations with confidence, investigating complex issues and keeping communication clear across customers and internal teams</li><li>Digging into systems, data and workflows to understand root causes and support the right fix</li><li>Acting as the bridge between customer firms and internal teams, helping everyone stay aligned on the right priorities</li><li>Identifying opportunities to improve how firms use our UI, tools and processes, including training, workshops and self-service support</li><li>Monitoring customer health, sentiment, support tickets and recurring issues to spot risks early and drive action</li><li>Reviewing operational workflows, sharing best practice and suggesting smarter ways of working</li></ul><h3>This role’s for you if...</h3><ul><li>You are confident handling escalations and thrive on solving complex problems</li><li>You have solid knowledge of fintech or adviser platforms and understand operational processes in financial services</li><li>You are comfortable with technical detail, including systems, APIs, integrations, data and operational workflows</li><li>You can turn patterns, trends and raw data into clear insights and practical recommendations</li><li>You build strong relationships and can lead open, sometimes challenging conversations with customers and stakeholders</li><li>You are highly collaborative and enjoy working across different teams to get things done</li><li>You are curious, proactive and always looking for ways to improve the customer experience</li><li>You are comfortable balancing multiple customer firms, priorities and moving parts at once</li></ul><h3>This role isn’t for you if...</h3><ul><li>You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression</li></ul><ul><li>You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet</li></ul><ul><li>You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen</li></ul><ul><li>You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty</li></ul><h3>What’s in it for you…</h3>We offer a generous mix of benefits for the things that really matter to our people, including:💰 A salary between £50,000 and £65,000 – dependant on experience + reviewed annually🌴 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave💙 Two volunteering days per year 🌎 Option to work abroad for up to six weeks a year🌟 Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget🏅 Length of service award – one month paid sabbatical at eight years✅ 6% employer pension contribution, and life assurance🏥 Private medical insurance with AXA Health👪 Enhanced Parental leave💻 MacBook and up to £500 home office set up budget📖 £750 per person learning budget🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace🌱 Strong financial wellbeing focus including access to <a href="https://octopusmoney.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Octopus Money</a>, Octopus Share Incentive Plan and will writing offering via Octopus Legacy 🎁 <a href="https://www.perkbox.com/uk" rel="noopener noreferrer nofollow ugc" target="_blank">Perkbox</a> – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts🚲 Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing<h3>Our culture </h3>We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our <a href="https://www.glassdoor.co.uk/Reviews/Seccl-Reviews-E3185313.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Glassdoor</a> page for the latest reviews or our <a href="https://www.linkedin.com/company/11050304/admin/" rel="noopener noreferrer nofollow ugc" target="_blank">LinkedIn</a> for company updates and insights from the team.Interview processInterviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):<ul><li>First stage – 45 mins competencies-based interview with the hiring manager</li><li>Second stage – one-hour technical interview or assessment</li><li>Final stage – 45 mins bar-raiser culture-based interview</li></ul>⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.🌈 Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!

Customer success manager

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.We are a global remote company with an HQ in Miami, Florida.<h3>The Role</h3>As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more. You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better.We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience. We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc. You can expect to meet on a daily basis to go over customer issues, task progress and design solutions.<h3>What You'll Do</h3><ul><li>Have handled customer support in a technical capacity.</li><li>Worked on a remote team of 5-10 people.</li><li>Written scripts to figure out why some technical thing is not working.</li><li>Managed refunds, credits and charges in Stripe.</li><li>Lead a customer support team in a technical capacity.</li></ul><h3>What You'll Bring</h3><ul><li>1+ years of experience in a technical support role.</li><li>1+ year of experience in Blockchain (or personal project equivalent).</li><li>Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.</li><li>Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.</li><li>The Ethereum JSON RPC spec: <a href="https://eth.wiki/json-rpc/API" rel="noopener noreferrer nofollow ugc" target="_blank">https://eth.wiki/json-rpc/API</a>.</li><li>Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).</li><li>Expertise in managing Linux hosts.</li><li>Experience with proactive alerting and monitoring systems technologies.</li><li>Dealing with technical customer support (troubleshooting, CLI tools, Linux).</li><li>Adept at setting up software you may be unfamiliar with.</li><li>Being extremely thorough in debugging and documenting issues for other teams.</li><li>Capable of preemptively solving complex problems prior to their impacting multiple customers.</li><li>Used to documenting your processes and sharing knowledge.</li></ul>The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working.During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Technical Support Engineer

<h4>Who we are </h4>We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!<h3>Phone Support Agent – Onsite Hiring Day | 24 July 2026</h3>Vienna, Vienna, Austria<h4>Who we are </h4>We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!<h3>Are you ready to shape the future of finance?</h3>Bitpanda, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it.We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service.We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone.This new team will be a cornerstone of Bitpanda’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience Bitpanda every single day and play a key part in how we redefine the way the world invests.<h3>What You’ll Do (Day-to-Day)</h3>As part of Bitpanda’s new Operations division, you will:<ul><li>Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty</li><li>Align daily with your manager and collaborate closely to meet team and company targets</li><li>Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams</li><li>Spot opportunities to streamline and improve support processes</li><li>Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS)</li></ul><h3>Who We’re Looking For</h3>We’re searching for ambitious, adaptable, and curious people who:<ul><li>Experience in phone-based customer support, is a plus</li><li>Communicate clearly and professionally</li><li>Are fluent in German (C2) and comfortable in English (B2+)</li><li>Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends)</li><li>Have experience with tools like Zendesk (a plus, not a must)</li><li>Are interested in fintech, crypto, or financial markets (optional but beneficial)</li></ul><h3>Important Application Notice:</h3>We’re excited to meet ambitious, driven candidates who want to make an impact! Apply as soon as possible to secure your spot for our onsite Assessment Center at Bitpanda’s headquarters in Vienna, Austria, available on the 24th of July 2026.Applications are reviewed on a rolling basis, and early applicants will have priority in securing their preferred date. Attending the Assessment Center not only gives you a clear view of the role and our culture but also speeds up the recruitment process.Why Attend Our Assessment Center?Joining Bitpanda’s Assessment Center is more than a step in the hiring process , t’s unique opportunity to:<ul><li>Experience a fast-growing, high-impact fintech: See firsthand how one of Europe’s fastest-scaling fintech companies is reshaping how people invest and interact with money.</li><li>Learn from the best: Meet our Operations team and leadership, hear real stories of growth, and understand what makes our culture innovative, collaborative, and dynamic.</li><li>Step into a role that matters: Tackle real-life scenarios and tasks that mirror the responsibilities you would have, giving you a clear picture of the impact you could make from day one.</li><li>Kickstart your career growth: This is a fast-track opportunity to join a high-performing team, showcase your skills, and get noticed in a company where contributions are visible and valued.</li></ul>By attending, you’ll gain insights, hands-on experience, and connections that make this more than a typical interview,  it’s a career-launching experience in a company that’s shaping the way millions of people invest.<h4>What’s in it for you</h4><ul><li>Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.</li><li>Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.</li><li>Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.</li><li>Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.</li><li>Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.</li><li>Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.</li><li>Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.</li><li>Create a productive workspace at home – Set up your home office exactly how you want it with a dedicated budget for comfort and productivity.</li><li>Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long.</li><li>Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.</li><li>Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.</li><li>Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration</li></ul>       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.<h5>Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.</h5><h5>* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).</h5><h4>What’s in it for you</h4><ul><li>Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.</li><li>Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.</li><li>Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.</li><li>Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.</li><li>Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.</li><li>Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.</li><li>Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.</li><li>Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.</li><li>Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.</li><li>Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.</li><li>Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration</li></ul>       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.<h5>Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.</h5><h5>* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).</h5>

Phone Support Agent – Onsite Hiring Day | 24 July 2026

Mercier Consultancy is thrilled to present an exciting opportunity for a Polish Speaking Customer Service Representative for our Client, a leading Blockchain Company in Greece. In this pivotal role, you will provide exceptional support to our Polish-speaking clients, assisting them with inquiries related to blockchain technology, services, and products.Your fluency in Polish will be essential as you guide customers through their questions, support them in navigating our platforms, and help them understand the innovative solutions we offer in the blockchain space. Your exceptional customer service skills will contribute significantly to enhancing the client experience and ensuring satisfaction.Responsibilities<ul><li>Offer outstanding customer service in Polish via phone, email, and chat for all blockchain-related inquiries</li><li>Assist clients with understanding blockchain products, services, and functionalities</li><li>Manage order processing, account inquiries, and effectively resolve customer issues</li><li>Document all customer interactions thoroughly in our CRM system</li><li>Collaborate with technical and support teams to provide accurate information and solutions</li><li>Gather feedback from clients to improve services and products</li><li>Stay updated on trends and developments in the blockchain industry</li></ul><ul><li>Fluency in Polish and English, with excellent communication skills</li><li>Strong customer service orientation and a willingness to resolve client issues</li><li>Experience in customer service, especially within tech or blockchain sectors, is preferred</li><li>Able to handle multiple inquiries and provide timely solutions</li><li>Detail-oriented with solid organizational abilities</li><li>Interest in blockchain technology and eagerness to assist customers</li><li>Familiarity with customer support software and CRM systems is a plus</li></ul><ul><li>Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )</li><li>Private Health Insurance</li><li>2 Extra Salaries Per Year</li><li>Support In Finding Accommodation After Hotel</li><li>Fully Paid Training</li><li>Monthly Performance Bonus</li><li>Free Greek Course</li><li>And More...</li></ul><ul><li>Fluency in Polish and English, with excellent communication skills</li><li>Strong customer service orientation and a willingness to resolve client issues</li><li>Experience in customer service, especially within tech or blockchain sectors, is preferred</li><li>Able to handle multiple inquiries and provide timely solutions</li><li>Detail-oriented with solid organizational abilities</li><li>Interest in blockchain technology and eagerness to assist customers</li><li>Familiarity with customer support software and CRM systems is a plus</li></ul><ul><li>Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )</li><li>Private Health Insurance</li><li>2 Extra Salaries Per Year</li><li>Support In Finding Accommodation After Hotel</li><li>Fully Paid Training</li><li>Monthly Performance Bonus</li><li>Free Greek Course</li><li>And More...</li></ul>

Polish Speaking Customer Service for Blockchain Company - Work In Greece

eToro

We are looking for a qualified Senior Client Service Manager to join our team in Limassol, Cyprus. You will be responsible for managing and developing relationships with clients and ensuring they receive the highest level of service. Excellent communication skills in German and English are mandatory, along with a strong background in customer service within the financial or fintech industry.

Senior Client Service Manager – German speaker

Limassol

9 link clicks.

Concierge Specialist IV

59 link clicks.

Client Engagement Specialist, Onboarding | Fixed-term

57 link clicks.

Background Investigator

Web3 Customer Support jobs in EuropeEarn 💰 $52k-$100k salary with theseeToro, Coinbase, Kraken, CertiK and other crypto companies

Browse 4+ Web3 Customer Support jobs in Europe paying $52k-$100k/year at eToro, Coinbase, Kraken, CertiK. Apply now! Updated September 2026