Customer Success Manager, Revenue Suite

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.Responsibilities

• Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams.
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team.
• Evangelize Stripe customer success stories and customer success systems and processes.
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status.
• Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry.

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