Customer Support Representative (Strongly Preferred Timezone GMT+3 or Similar)
LocalCoinSwap is a non-custodial peer-to-peer cryptocurrency marketplace that allows essentially anyone to buy and sell various cryptocurrencies using 300+ payment methods.
LocalCoinSwap is a fast-growing non-custodial peer-to-peer marketplace that enables trading of various cryptocurrencies. We are currently seeking a highly motivated and skilled customer service representative to join our team. As a customer service representative, you will be the primary point of contact for our users and will be responsible for providing timely and effective assistance to ensure our users have a seamless experience on our platform.
- Maintaining a high level of customer satisfaction by providing friendly and helpful support to users
- Troubleshooting and resolving user issues related to the platform and its functionalities
- Escalating complex issues to appropriate team members or departments and following up with users to ensure timely resolution
- P2P trade dispute resolution
- Collaborating with other departments to improve user experience and platform functionality
- Assisting the team with any other ad hoc tasks assigned. This may include product testing, translations, etc.
- Excellent verbal and written communication skills in English - an additional language a plus
- 1-5 years of experience in customer service, community management, communications, or similar roles
- Strong customer service skills with the ability to remain patient and professional in challenging situations
- Knowledge of cryptocurrencies and blockchain technology (e.g. understanding what private keys are, using a blockchain explorer to check transactions, etc.)
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Availability to work on a flexible schedule, including weekends and holidays
- Familiarity or ideally experience with P2P marketplaces/trading
- Located in GMT+3 or a similar timezome (e.g. Kenya)
At LocalCoinSwap, we value personal and professional growth and provide opportunities for our team members to develop their skills and advance their roles within the company. As we continue to grow and expand our services, there will be numerous opportunities for our team members to take on new challenges and responsibilities.
We believe in fostering a collaborative and supportive work environment, where everyone's contributions are valued and encouraged. We are committed to investing in our team members and providing them with the resources and tools they need to succeed. If you are looking for a dynamic and exciting opportunity to grow your career in the cryptocurrency industry, we encourage you to apply for this position.