The Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed mining pool, firmware, an ASIC brokerage desk and RFQ platform, a wide variety of blockchain software, as well as Hashrate derivatives markets and tools. Our product suite is growing rapidly and as such we are looking to expand our accounting and finance team.
This role will report to our Finance Manager. This is a remote role. The candidate must be based in the Americas time zone.
Company Background
Luxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index.
Role Overview
This is a fully remote position with occasional travel requirements, reporting directly to the Director of Business Development for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of Luxor’s Firmware product.
Responsibilities
- Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.
- Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.
- Engage with Luxor's APIs to meet client-defined technical requirements.
- Implement and optimize LuxOS across mining fleets, offering specialized knowledge around product features.
- Collaborate with development and product teams to identify and resolve technical issues.
- Conduct firmware installations and optimizations remotely and through on-site deployments.
Requirements
- Passion for customer service and iteration, with the ability to liaise between external customers and internal engineering and product teams.
- In-depth knowledge of firmware technologies.
- Proficiency in Python and bash scripting, with experience in navigating Linux terminals.
- Skill in VPN configuration for remote access and installation.
- Interest and experience in Bitcoin mining hardware, particularly ASICs and troubleshooting.
- Exceptional communication skills, both written and verbal, with a customer-centric approach.
- An entrepreneurial mindset with the ability to operate independently
Luxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, veteran status, or disability. Note: Luxor does not accept resumes from third-party agencies without a signed agreement.
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