Fraud Operations Lead

Join our small, fiery team on a mission to usher in the Bitcoin golden age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Fraud Operations Lead

Shakepay has an amazing, one-of-a-kind community of now over 1,000,000 shakers (aka “customers”) who are as passionate about our brand as they are about bitcoin. A million is a lot of people, and each of them have decided individually to trust us. We take that trust seriously with a best-in-industry fraud team that is committed to detect, prevent, and investigate any fraud, every scam, and any user who seeks to take advantage of others on our platform. 

We’re looking for a Fraud Operations Lead to manage our fraud team and implement strategies and protocols that protect our customers and the integrity of our products. It is our mission at Shakepay to usher in the Bitcoin Golden Age, and the road to get there is fraught with challenges that will require our fraud team to rethink, redefine, and evolve to combat increasingly sophisticated challenges. 

You will 

• Build and train our amazing fraud and KYC teams while serving as the cultural and strategic leader of the team, including managing the day to day operations
• Challenge the status quo by designing, implementing and managing new fraud strategies and tactics to create world-class fraud prevention and detection procedures
• Help manage the implementation of new fraud vendors 
• Collaborate and strategize with cross-functional stakeholders to create and drive a long-term risk strategy that accelerates Shakepay’s ambitions and addresses existing problems 
• Design, update and enforce fraud and KYC related policies and procedures, and ensure processes are up to date
• Drive the strategic direction of our KYC and KYB programs, including implementation and monitoring 
• Work closely with AML, KYC and support team members to ensure a great customer experience, while remaining compliant 
• Identify and deploy scalable business solutions that can be executed across the organization as Shakepay expands, optimizing for efficiency and effectiveness
• Track risk performance and effectiveness of our efforts, help develop and prioritize long-term strategic plans for future growth
• Stay on top of fraud trends and learn about industry norms in the Crypto space through independent research and sharing your knowledge
• Oversee and audit investigations to ensure thoroughness and accuracy
• Collaborate with law enforcement and external agencies when necessary

Must have 

• 5+ years of experience with fraud investigations
• 2+ years of managerial experience
• Strong knowledge of preventive and reactive fraud mitigation strategies including those related to first-party and third-party fraud
• Experience with KYC and KYB onboarding in the financial services sector, with a strong emphasis on crypto companies, money service businesses, and financial services providers
• Ability to see the big picture while comfortable with day to day operations
• Start up mentality: comfortable in an ambiguous and quick changing environment
• Strong analytical and problem-solving skills with superior attention to detail
• Strong verbal and written communication skills
• Strong knowledge of blockchain transactions and Bitcoin
• Confidence in problem identification and prioritization

Nice to have 

• Bilingual in English and French 
• Experience managing risk with Alloy
• Formal education in forensic accounting/finance, criminology or data science 
• CFE (Certified Fraud Examiner) and/or ACAMS is a definite plus
• Understanding of SQL and Python

Why join? 

• Be part of a groundbreaking journey: you'll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you'll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you're in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

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