Push Payments Analyst, Payments Risk Operations

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As a Push Payments Analyst on the Payments Risk Operations team, you’ll be fully responsible for identifying and mitigating payments fraud risk on one of our critical payment rails without negatively impacting core metrics and the broader customer experience. This role will report to the Manager of Push Payments within Risk Operations, and will be based remotely in Ireland. 

What you’ll be doing (ie. job duties):

• Identify, investigate and mitigate fraudulent European payment methods (SEPA, iDEAL, UK Faster Payments, etc.) deposit activity.
• Implement logic targeting bad actors and high-risk behavior associated with unauthorized deposit activity across multiple regions.
• Review and respond to alerts regarding anomalous customer and transaction behavior.
• Measure fraud performance across European payment methods, develop core metrics, and create dashboards to track and understand them.
• Proactively identify and close gaps in our monitoring.
• Own risk controls from end-to-end and scale processes to provide appropriate coverage as we expand our business.
• Own reporting processes and communication with relevant banking partners.
• Work with internal stakeholders in Product, Growth, Data Science and Engineering to develop and drive forward custom risk management strategies and techniques for different geographies.
• Use data to make risk decisions impacting large segments of our customer population; effectively measure and assess associated tradeoffs using quantitative analysis.
• Synthesize data learnings into compelling stories and communicate them to Payments Risk leadership.

What we look for in you (ie. job requirements):

• 4+ years relevant experience.
• 2+ years fighting SEPA or other push payment fraud in an e-commerce or financial services environment.
• 2+ years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, etc).
• BA / BS degree or equivalent practical experience.
• Strong knowledge of European monetary policy, push payment processes, and fraud claim investigations.
• A passion for fighting fraud and abuse, and the curiosity to self-drive investigations, identify patterns, and find the root cause.
• Experience in data analyses using SQL.
• Experience with data visualization and storytelling using Looker, Tableau or other business intelligence platforms.
• Be able to independently create plans for analytics projects and build collaboration within the team.
• Demonstrate our core cultural values: clear communication, positive energy, continuous learning, and efficient execution.

Nice to haves:

• Understanding of statistical concepts and experience in applying them.
• Experience working with quantitative tools such as Python or R.
• Experience working with machine learning models and teams.
• An understanding of blockchain analytics and/or fraud trends within the cryptocurrency ecosystem.

PID: P21608

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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