Senior Data Analyst

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

• Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
• Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
• Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
• Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Requirements

• 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
• Strong analytical thinking and communication skills
• Experience with common analysis tools such as SQL, R, and Python
• Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
• Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
• Experience in working with cross-functional teams to gather requirements and ability to set work priorities
• Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
• Experience with customer service data analysis and AI bot analysis will be beneficial

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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