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Technical Account Manager

Chainlink Labs is the leading provider of secure and reliable Web3 services that have enabled trillions of dollars in transaction value across DeFi, insurance, gaming, NFTs, and other major industries. Chainlink Web3 services enhance smart contracts by connecting them to real-world data sources and off-chain computation across any blockchain and provide global enterprises with a universal gateway to all blockchains. Chainlink Labs is dedicated to the development and integration of Chainlink as the industry-standard Web3 services platform connecting the world to blockchains.

At Chainlink Labs, we empower the broader Chainlink community and build world-class Web3 solutions with global enterprises such as AWS, Google, T-Systems, and leading development teams at the forefront of the smart contract ecosystem, including Aave, Compound, Synthetix, GMX, and many more. Through a fusion of cutting-edge academic research and an industry focus on user needs, our mission is to enable the next generation of smart contracts and build a world powered by truth.

Job Description

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location

About Us 

Chainlink is the industry-standard Web3 services platform that enables developers to build feature-rich Web3 applications with seamless access to real-world data and off-chain computation.  

  • Chainlink has helped enable $8T+ in transaction value since the start of 2022.
  • Over 1,700 Web3 projects have integrated Chainlink services.
  • Chainlink is live on 15+ blockchains with many having joined the Chainlink SCALE program.
  • Chainlink is relied upon by industry-leading protocols like Aave, Compound, Paxos, Synthetix, and ENS.
  • Chainlink has delivered 7.4B+ data points on-chain and onboarded 900+ decentralized oracle networks.
  • Chainlink has established collaborations with Associated Press, Accuweather, AWS, Google Cloud, Meta, and Twilio.
  • The world-class Chainlink Labs research team has won various awards for its work on distributed systems, security, and more.  

Who we’re looking for: 

  • You’re focused on what matters most and ignore unimportant industry distractions.  
  • You take extreme ownership and deliver outstanding results.  
  • You have a growth mindset, seek out feedback and engage in constructive dialogue with others to help them grow. 
  • You move fast and evolve with rapidly advancing technologies.  
  • You want to be part of a team that excels and is committed to building the Chainlink Network and growing the Web3 ecosystem over the long term.  
  • You are welcoming toward a diverse network of participants joining an open, global standard. 
  • You’re excited about the future of Web3 and building a world powered by cryptographic truth.   

As a Technical Account Manager at Chainlink Labs, you will be a vital member of our team, responsible for nurturing and enhancing our relationships with strategic partners in the top DeFi protocols. Your primary focus will be to understand our partners' technical requirements, facilitate smooth product integration, and deliver exceptional account management support. By leveraging your extensive experience in technical account management and deep knowledge of web3 and DeFi, you will drive customer satisfaction, promote product usage, and foster long-term partnerships. Your expertise and interpersonal skills will be instrumental in shaping the success of both our partners and Chainlink Labs.

Objectives of this Role

  • Establish a Comprehensive Account Management Plan encompassing various aspects such as community engagement, DAO governance landscape, delegate outreach, product integration, and roadmap alignment.
  • Create and oversee team structure for the account management plan.
  • Establish good working relationships with key stakeholders.
  • Grow the product usage of existing products.
  • Take user feedback to help product generate new features and products to drive user satisfaction.

Skills & Qualifications

  • 5+ Years of Extensive Technical Account and Relationship Management: You should possess at least 5 years of experience in technical account management, managing large and complex accounts, and successfully engaging stakeholders at all levels and functions within organizations.
  • Deep knowledge of web3 / blockchain technology and strong experience with DeFi
  • Strong Technical Aptitude: You should have the ability to read and comprehend code, such as Solidity, and navigate large-scale software development projects.
  • Strong business acumen and experience driving commercial negotiations
  • 2+ years working in web3 environments
  • 2+ years experience working with decentralized applications (DApps), smart contracts, and blockchain technology.

Preferred Qualifications

    • Business acumen and experience driving commercial negotiations
    • 2 years working in web3 environments
    • 2 years experience working with decentralized applications (DApps), smart contracts, and blockchain technology.
Privacy Policy and an Equal Opportunity Employer:  Chainlink Labs is an Equal Opportunity Employer. To request an accommodation in our recruitment process, please contact us at . Please see our Privacy Policy for more information about how we collect and use your application information.

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