Client Services Analyst

Who You Are:

We are looking for a client service-minded individual to join the Galaxy Asset Management team and support senior managers while developing a deep understanding of our clients to provide best in class service.

What You’ll Do:

• Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm and our clients
• Analyze client requests and identify and implement solutions by working with necessary internal and external parties
• Collaborate with various internal teams such as FinOps, Legal, Compliance, Marketing, and Investment Teams to ensure seamless client coverage
• Provide value added services to clients and ensure client deadlines are met
• Use automation and systems to quickly and accurately complete client requests
• Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
• When necessary, work with other team members to ensure ad-hoc data requests such as DDQs / RFPs, are completed in a timely manner
• Ensure resources and time is spent on client requests as appropriate given client tier

What We’re Looking For:

• Experience in client service
• Project and time management skills
• Business acumen, strong organizational and communication skills
• Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
• Given the sensitive, confidential nature of this role, discretion and good judgement are critical
• Ability to identify and communicate complex issues clearly and succinctly
• Strong diagnostic, analytical and problem-solving skills
• Strives to learn, analyze and implement best business practices developed within the marketplace
• Team player with high energy and a positive attitude who can adapt to evolving client requests
• Bachelors degree
• 1-2+ years of experience

Bonus Points:

• Solid understanding of MS Office applications, business applications and the use of databases
• Proficient understanding of private fund structures

What We Offer:

• Competitive base salary, bonus, and equity compensation
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Ginger
• Opportunities to learn about the Crypto industry
• Free daily snacks in-office
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.

Apply now and join us on our mission to engineer a new economic paradigm.

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