Client Services Analyst

Galaxy logoGalaxy

May 02

Job Description

Who You Are:

We are looking for a client service-minded individual to join the Galaxy Asset Management team and support senior managers while developing a deep understanding of our clients to provide best in class service.

What You’ll Do:

  • Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm and our clients
  • Analyze client requests and identify and implement solutions by working with necessary internal and external parties
  • Collaborate with various internal teams such as FinOps, Legal, Compliance, Marketing, and Investment Teams to ensure seamless client coverage
  • Provide value added services to clients and ensure client deadlines are met
  • Use automation and systems to quickly and accurately complete client requests
  • Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
  • When necessary, work with other team members to ensure ad-hoc data requests such as DDQs / RFPs, are completed in a timely manner
  • Ensure resources and time is spent on client requests as appropriate given client tier

What We’re Looking For:

  • Experience in client service
  • Project and time management skills
  • Business acumen, strong organizational and communication skills
  • Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
  • Given the sensitive, confidential nature of this role, discretion and good judgement are critical
  • Ability to identify and communicate complex issues clearly and succinctly
  • Strong diagnostic, analytical and problem-solving skills
  • Strives to learn, analyze and implement best business practices developed within the marketplace
  • Team player with high energy and a positive attitude who can adapt to evolving client requests
  • Bachelors degree
  • 1-2+ years of experience

Bonus Points:

  • Solid understanding of MS Office applications, business applications and the use of databases
  • Proficient understanding of private fund structures

What We Offer:

  • Competitive base salary, bonus, and equity compensation
  • Flexible Time Off (paid)
  • 3% 401(k) company contribution
  • Company-paid health and protective benefits for employees, partners, and other dependents
  • Generous paid Parental Leave
  • Free virtual coaching and counseling sessions through Ginger
  • Opportunities to learn about the Crypto industry
  • Free daily snacks in-office
  • Smart, entrepreneurial, and fun colleagues
  • Employee Resource Groups

*Benefits may vary depending on location.

Apply now and join us on our mission to engineer a new economic paradigm.

Listed in: Web3 Jobs, Non Tech Crypto Jobs, Marketing Crypto Jobs, Legal Web3 Jobs, Analyst Crypto Jobs, Developer Crypto Jobs, Compliance Web3 Jobs, Senior Crypto Jobs, Data Web3 Jobs, Full Time Crypto Jobs.

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38 applications