Web3 Director Operations Jobs

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose 

Fleet: Guardians

Squad: Customers’ Security

We are looking for a highly skilled Product Manager to lead the strategic direction and execution of our operations systems, focusing on the development of customer security products. You will work closely with cross-functional partners to create efficient, scalable solutions that support Bitso's rapid growth.

This role requires a strong leader who can manage complex requirements that aligns efficiency, security and user experience world-class tools. You will be instrumental in building the authentication methods and the strongest security mechanisms out there combined with a delightful experience, assuring simplicity that handles retail and institutional customers.

The Product Manager will lead customers’ security products domain. This critical project will:

• Provide a secure and scalable system for Bitso’s teams and customers.
• Simplify and amplify existing capabilities and features.
• Strategize products towards modern AI generative capabilities.
• Strengthen secure posture.
• Strengthen fraud detection and enhance anti money laundering.

Reports To

Engineering Director

Who You Are 

• Proven experience working as Product Manager to drive high-impact results
• Proven experience working with multiple methods of authentication, security features for mobile devices and web applications.
• Demonstrated expertise with AI tooling and capabilities
• Demonstrated expertise with critical and highly available systems
• Strong background in building data-driven solutions by building end-to-end products that properly separates transactional / analytical data.
• Proven track record of using the OKR (Objectives and Key Results) metrics model to align team goals with business strategy.
• Experience in stakeholder management, with the ability to negotiate and align diverse interests from business, retail, and engineering teams.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of Agile development methodologies. 

What You Will Do 

• Manage the customer's security products, providing guidance, roadmap definition and alignment while partnering with engineering
• Define the product vision and roadmap for Bitso's central systems that affects roadmap and result for retail and institutional customers
• Oversee the integration and strategy for Authentication, Security capabilities and integrate them to systems for higher protection of customers.
• Utilize the OKR model to set ambitious goals, track progress, and measure the success of the product group.
• Work with engineers, engineering managers and designers to prioritize features, ensuring the technical feasibility and user-centricity of our solutions.
• Conduct internal discovery and user testing to validate concepts and iterate based on feedback from Operations and different Business Units. 

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family LeavePolicy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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