š Hi, we are Etherscan ā a Block Explorer and Analytics Platform for Ethereum, a decentralized smart contracts platform. The main feature of Etherscan involves crawling the Ethereum public distributed ledger for information on transactions, address, smart contracts, and statistics and displaying them to users in an intuitive and easy-to-understand manner.
As Customer Support Specialist at Etherscan, you will be able to:
- Assist users from all over the world to navigate Etherscan and Ethereum
- Write tutorials and explainers simplifying technical content for the average user
- Learn and explain the latest developments in a fast-growing platform and industry
Responsibilities
You will be expected to:
- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help
- Analyze and report bugs with the product
- Share feature requests and user feedback with the team
- Proactively update off-chain metadata to the website quickly and correctly
- Help with the curation of Ethereum & Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions
Qualifications
We expect candidates to have the qualifications below:
- At least 2 Years of experience as a Customer Support Specialist or similar CS role
- A Bachelor's degree in English, communications, linguistics, or related field
- Experience using help desk software and remote support tools
- Strong command in English (both written and spoken)
- Excellent communication and problem-solving skills
- Skill at identifying common trends between support tickets to preempt issues and bugs
- High empathy with users less knowledgeable about blockchain and cryptocurrencies
- Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
- Self-motivated and able to work independently with minimal supervision
- Extra points if you are passionate and knowledgeable about Ethereum
How to Apply
If you think you are up for it, apply to us right away and send us your resume to ! Please feel free to share any content you may have created related to blockchains or Ethereum together with your application.
Listed in: Crypto Jobs, Remote Crypto Jobs, Community Web3 Jobs, Content Crypto Jobs, Social Media Web3 Jobs, Customer Support Web3 Jobs, Full Time Web3 Jobs.