As Operations Associate at Etherscan, you will be able to:
- Assist users from all over the world to navigate Etherscan and Ethereum
- Write tutorials and explainers simplifying technical content for the average user
- Learn and explain the latest developments in a fast-growing platform and industry
In this role, you will:
- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help
- Analyze and report bugs with the product
- Share feature requests and user feedback with the team
- Proactively update off-chain metadata to the website quickly and correctly
- Help with the curation of Ethereum & Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions
You will be a great fit if:
- At least 2 Years of experience as a Operations Associate or similar CS role
- A Bachelor's degree in English, communications, linguistics, or related field
- Experience using help desk software and remote support tools
- Strong command in English (both written and spoken)
- Excellent communication and problem-solving skills
- Skill at identifying common trends between support tickets to preempt issues and bugs
- High empathy with users less knowledgeable about blockchain and cryptocurrencies
- Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
- Self-motivated and able to work independently with minimal supervision
- Extra points if you are passionate and knowledgeable about Ethereum
Operations Associate at Etherscan: FAQ
Where is the Operations Associate role at Etherscan based?
The Operations Associate role at Etherscan is based in Shah Alam, MY - Hybrid. Check the job description for any remote or hybrid options.
What skills are required for the Operations Associate role at Etherscan?
This Operations Associate role is associated with the following skills and technologies:
- Web3
- Non Tech
- Remote
- Social Media
- Content
- Operations
Read the full job description above for the complete list of requirements.
Is the Operations Associate role at Etherscan full-time or contract?
Etherscan is hiring this Operations Associate as a full time position.
How do I apply for the Operations Associate role at Etherscan?
You can apply for the Operations Associate role at Etherscan directly on this page using the Apply button. Shah Alam, MY - Hybrid candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.