Social Media & Community Manager

Mancium logoMancium

Jul 22

Mancium is a token that allows you to participate actively in the MANC ecosystem, which is growing very effectively and successfully at a great rate. Mancium will be used in in-app game purchases, and will have a number of further benefits for its holders.It will be the only token that will allow the purchase of many items and features in MANC’s applications. Those users who hold their Manciums during particular scheduled periods will be provided with even further advantages such as stake interests and bonuses.Another benefit Mancium holders are provided with is the opportunity to join MANC Academy. Besides MANC Academy candidates, Manciums will be used by those users interested in metaverse. Meta versions of MANC games applications will be available only to Mancium holders and holders of Mancium-related NFTs. To be a part of the future, act now! 

Job Description

We are looking for a motivated Social Media Community Manager to manage and grow our company’s social media community on various platforms, including Twitter, Telegram, Discord and Instagram. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

 

Your main tasks include providing support for community members and responding to their feedback, fostering user-generated content, monitoring trends and topics that are relevant for the community, identifying potential problem areas that may have a negative impact on our brand reputation and suggesting solutions to said problems.

 

You will report to our company’s Marketing Manager and work alongside creative, marketing, and customer experience teams. You may also assist our Social Media Manager in creating and distributing social media content. We expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

 

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

 

Our ideal candidate will have experience in community management or similar fields. A Bachelor’s degree in Public Relations, Business Administration, or Marketing is considered an advantage.

 

Responsibilities:

 

  1. Manage and grow our social media community on popular platforms, such as Instagram, Facebook, Twitter, and YouTube
  2. Interact with our customers and community members on a daily basis
  3. Respond to messages, complaints, inquiries, and feedback of the community members
  4. Encourage the creation of user-generated content
  5. Monitor recent social media topics and trends
  6. Identify potential issues that may affect our brand image by monitoring customer reviews, social media conversations, and community forums
  7. Suggest ways to improve our brand reputation
  8. Collaborate with our Social Media Manager and relevant departments (creative, marketing, and customer experience) to develop social media content
  9. Ensure all social media posts are published in accordance with our content calendar and brand’s compliance guidelines
  10. Build and maintain relationships with influencers
  11. Monitor the level of engagement and growth of our social media community using KPIs such as share of voice, growth rate, and engagement rate
  12. Perform research on current benchmark trends and audience preferences
  13. Design and implement social media strategy to align with business goals
  14. Set specific objectives and report on ROI
  15. Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  16. Monitor SEO and web traffic metrics
  17. Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
  18. Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  19. Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
  20. Suggest and implement new features to develop brand awareness, like promotions and competitions
  21. Stay up-to-date with current technologies and trends in social media, design tools and applications

 

Qualifications:

 

  1. Bachelor’s degree in Marketing, Business Administration, Public Relations, or a similar field
  2. Experience working as a Social Media Community Manager or a related role
  3. Deep understanding of social media marketing strategies
  4. Thorough knowledge of the most popular social media platforms (YouTube, Facebook, Twitter, and Instagram)
  5. Excellent verbal and written communication and interpersonal skills
  6. Ability to monitor website traffic and interpret social media engagement metrics
  7. Keen eye for detail
  8. Organized and able to multitask
  9. Proven work experience as a Social media manager
  10. Hands on experience in content management
  11. Excellent copywriting skills
  12. Ability to deliver creative content (text, image and video)
  13. Solid knowledge of SEO, keyword research and Google Analytics
  14. Knowledge of online marketing channels
  15. Familiarity with web design
  16. Excellent communication skills
  17. Analytical and multitasking skills
  18. BSc degree in Marketing or relevant field

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