Web3 Community Operations Jobs

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!About Shakepay

Since 2015, we’ve been building the Shakepay app to make buying and earning Bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, which allows shakers to earn Bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their Bitcoin savings and take control of their financial future. 

We’re regulated across all Canadian provinces and territories,​​ backed by renowned venture capitalists, and have $44M in funding. Our passionate, loyal, and growing community is looking for people who want to help us build something truly special.

Join our small, high-impact team on a mission to usher in the Bitcoin golden age.

About the Platform Team:

The Platform team empowers engineering teams and other functions at Shakepay by providing the tools, infrastructure, and best practices they need to be autonomous, productive, and reliable.

As a Staff Platform Engineer, your mission is to shape and evolve the internal platform that powers engineering across Shakepay. You’ll operate at a company-wide level, designing foundational systems and platform capabilities that enable teams to build, ship, and operate software quickly and reliably.

You’ll play a key role in defining the architecture and long-term direction of our developer platform - improving engineering velocity, reliability, and operational excellence across the organization.

This includes helping build an agentic layer of the platform, developing intelligent tooling and workflows that automate repetitive work, assist engineers in complex tasks, and enable teams across the company to interact with systems and data in new ways.

You’ll work closely with engineering leadership and product teams to ensure our platform scales with Shakepay’s growth and continues to enable teams to ship with confidence.

The base salary range for this position is $210,000+CAD. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.

What you’ll do:

• Define and evolve the architecture of Shakepay’s internal developer platform
• Design and build foundational infrastructure that supports our growing systems and teams
• Lead the development of internal tooling and automation that significantly improves developer productivity
• Architect and implement infrastructure-as-code and GitOps practices across the platform
• Build and evolve observability systems including monitoring, alerting, and dashboards
• Design and implement AI-powered internal tools and agentic workflows that automate operational and development tasks
• Improve system reliability, scalability, and performance across our production environment
• Partner with product and infrastructure teams to drive best practices in system design and operations
• Lead technical initiatives that span multiple engineering teams
• Mentor engineers and guide technical decision-making through design reviews and architecture discussions
• Influence the long-term technical direction of our infrastructure and platform ecosystem
• Contribute to incident response and drive improvements to operational resilience

What we’re looking for:

• 8+ years of experience in software engineering, platform engineering, SRE, or DevOps roles
• Strong programming experience (e.g., Go, Python, JavaScript, or similar)
• Deep experience designing and operating large-scale distributed systems
• Extensive experience with infrastructure-as-code and automated deployment systems
• Experience designing internal platforms or developer tooling used by multiple teams
• Experience improving developer experience and engineering velocity through platform improvements
• Experience building tools or workflows that leverage AI/LLMs to automate tasks or augment developer productivity
• Strong system design and architectural thinking
• Proven ability to lead complex technical initiatives across teams
• Strong collaboration and communication skills
• A pragmatic mindset focused on solving real business problems

Bonus points:

• Experience with technologies such as Kubernetes, Terraform, AWS, Kafka, PostgreSQL, ArgoCD, Helm, or Datadog
• Experience designing internal developer platforms or self-service infrastructure
• Experience building infrastructure in fintech or other regulated environments
• Experience supporting high-scale production systems
• Familiarity with Bitcoin and curiosity to learn more
• A folder of SafeForWork reaction memes

Why join us?

• Help shape the future of money: Be part of a team revolutionising financial services in Canada, one sat at a time.
• Impact millions: As cryptocurrency continues gaining traction, our growth potential is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• Grow your career: We’re growing, and so can you! Our programs encourage continuous learning, growth, and development.
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from

Perks and benefits:

• 🤖 AI Enablement: Generous AI token budget (currently unlimited).
• 🤝 Be an owner - Every employee has stock options as part of their total compensation. 
• 🥅 Reach your goals - Yearly salary assessments. 
• 🦷 Health & wellness:  Access to health and dental coverage, including health and wellness spending accounts. 
• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• 🌴 Time off: 20 days of vacation per year. We will give you a $1,000 bonus if you use all your vacation time.
• 🐣 Parental leave: Enjoy a parental leave top-up to 100% of your salary for 18 weeks.
• 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.  

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. 

We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

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