Page 2. Web3 Customer Support Jobs in Crypto & Blockchain

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

• Work closely with team members (developers, product manager, customer support and partners) to develop, test and deliver high quality products
• Create detailed, comprehensive and well-structured test plans and test cases
• Prevent, collect, analyze and track product defects
• Design, develop and execute automation scripts
• Hands-on manual investigation and reproduction of functional Backend software issues
• Root cause analysis of existing test script failures, product issues
• Identification of current test script deficiencies and candidates for additional scripted coverage
• Investigatory testing of unreleased features including defining requirements, behavior and impact
• Documentation and design of candidate test scenarios for the above
• Stay ahead with the latest technology trends, persistently enhancing the team's testing process, methodologies, and efficiency

Requirements

• Possess a Bachelor's degree or higher in Computer Science or relevant fields
• Prior knowledge in block chain and exchange related domain would be highly advantageous
• Competence in designing, writing and executing comprehensive testing plans and test cases
• Strong knowledge of Software QA Automation methodologies, Backend Testing, Auto frameworks and design processes
• Solid knowledge of SQL, Hands on solid coding / writing script capability (Java preferred)
• Experience in functional testing for web and mobile applications is a big plus
• Proficient in conducting root cause analysis to identify and address underlying issues impacting software quality
• Strong analytical and trouble-shooting skills
• Self-managed, proactive work style. Able to work independently within a team centric environment
• Enjoys breaking things and solving problems - not just able to find out the 'what', but also the 'why'
• User Focus mindset, demonstrate good logical thinking and seamless team communication skills

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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