Web3 Customer Support Non Tech Jobs

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About The Role

We are looking for an Office Coordinator to join our team in Charlotte! This role will partner closely with our customer operations, facilities, and people operations teams and own the day-to-day administration of our fast-paced office. We are looking for someone with a positive attitude, the ability to adapt quickly to change, and a passion for detail and organization!

What You’ll Be Doing

• Greet all visitors and maintain a professional look for our Charlotte office, including upkeep of conference rooms and meeting preparation
• Maintain the inventory of office supplies, including stocking our kitchen and reordering groceries
• Support our operations team and serve as the local liaison to building management for maintenance concerns
• Assist in organizing and planning office and team events 
• Support our Customer Operations team by performing notarizations as needed 
• Receive mail and deliveries, scan and upload important documents, and send mail to other offices in a timely manner
• Coordinate, schedule interviews, and source prospective candidates across multiple Figure locations
• Provide an exceptional candidate experience from initial outreach to onboarding
• Assist with ad-hoc requests and projects as needed 

What We Look For

• High school diploma required; Associate’s degree preferred.
• 1+ year of experience in office administration, administrative support, or a related role.
• Ability to obtain a North Carolina Notary commission.
• Proficiency with Google Mail and Google Calendar; intermediate Microsoft Excel and PowerPoint skills preferred.
• Excellent verbal and written communication skills with a professional, positive, and customer-focused demeanor.
• Strong organizational skills with exceptional attention to detail and the ability to prioritize tasks, manage multiple responsibilities, and work independently.
• Ability to remain flexible and adapt quickly in a fast-paced, evolving environment.
• Adhere to all company security policies and data handling procedures
• Complete mandatory security awareness training within required timeframes
• Promptly report any suspected security incidents or suspicious activity to the Security team
• Previous experience coordinating events is a plus.
• Ability to lift up to 25 pounds.
• Ability to work full-time, on-site in our Charlotte, North Carolina office, Monday through Friday.

Salary

• Base Compensation Range: $17.69 - $26.65/hr
• 25% annual bonus target, paid quarterly 

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefitsEmployer-paid life and disability insurance11 observed holidays and PTO planUp to 12 weeks of paid family leaveContinuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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