Web3 Customer Support ZK Jobs

StarkWare is a well-funded startup developing scaling and privacy solutions for blockchains using the ZK-STARK technology. Our team is building an innovative tech stack that includes Zero-knowledge Proofs (ZKP), blockchain technologies, and cryptography. Through our product Starkex we have settled nearly $1 trillion in cumulative trading volume and over 400m transactions. We also build technology for Starknet, a permissionless Layer 2 blockchain running on top of Ethereum. 

For this role, technical acumen and market development experience are extremely important. You will typically be the first point of contact for deeply technical external engagements, and will be expected to answer many technical questions autonomously and independently. This is a great opportunity for somebody with a STEM background to maintain their existing skill set whilst focusing on external engagements.

External efforts encompass traditional business development activities, but also extend to hands-on responsibilities such as: identifying friction and opportunities within Starknet/StarkEx marketplaces; addressing deeply technical infrastructure improvement requests and being an advocate for such requests at network level; discovering opportunities to expand and deepen StarkWare revenue streams.

As a Business Development Manager, you will:  

• Effectively communicate externally the value proposition of our services and technology via deep technical discussions
• Manage your own outbound and inbound pipelines, across priority industry verticals and the infrastructure layer
• Manage the end-to-end customer funnel, from initial outreach to contract completion 
• Provide post-integration customer support, identifying ways to accelerate customer growth through partner connections, customer introductions and marketing opportunities
• Act as ambassador for the StarkWare value proposition, attending and speaking at conferences, contributing to blog posts and other channels
• Liaise with BD leadership to identify new revenue streams
• Liaise internally with the product, marketing and engineering teams to develop and implement strategies and manage the customer pipeline

• Demonstrated possession of deep technical proficiency and blockchain curiosity
• Proven ability to run deeply technical discussions and negotiations autonomously
• An established network in the crypto ecosystem
• A strong working knowledge of the technical side of blockchain technologies (Ethereum, Layer 2 scaling solutions, DeFi)
• Willingness to travel 
• Demonstrated ability to explain complex technologies in easy to understand ways 
• Optional but beneficial: familiarity with the specific verticals (like gaming and finance) and their intersections with blockchain technologies.