Web3 Content Writer Customer Support Jobs

Chainalysis' content team produces the reports that shape how the world understands cryptocurrency. Working alongside our in-house subject matter experts and investigators, our writers translate on-chain activity into clear, actionable insights for regulators, law enforcement and intelligence agencies, compliance teams, and journalists. We cover global policy, DeFi, sanctions enforcement, mixing services, and more — but above all, we're storytellers making sense of a complex subject. As a member of our team, you'll help define Chainalysis' public voice, producing work cited by the world's leading publications.In this role, you’ll:

• Write quick-turn blog posts that break down the news of the day.

• Collaborate with subject-matter experts to document criminal crypto activity.

• Contribute to our biannual flagship reports on crypto crime and the global on-chain economy.

• Develop long-term content ideas alongside our Research and Marketing teams.

• Investigate complex trends across DeFi and mainstream crypto adoption.

• Use Chainalysis' investigative tools to strengthen your storytelling.

• Own the accuracy of your work from sourcing to publication.

We’re looking for candidates who have:

• 3+ years of professional writing experience, ideally in a newsroom or comparable editorial environment.

• Demonstrated ability to explain complex financial, technical, or regulatory topics in plain language — without buzzwords.

• Working knowledge of the crypto industry, including how blockchains, exchanges, DeFi protocols and stablecoins function in practice.

• Experience adapting tone and voice for distinct audiences (e.g., policymakers, compliance professionals, general readers).

• A bachelor's degree in a writing-intensive field (journalism, English, communications, etc.) or equivalent professional experience.

Nice to have experience:

• Comfort navigating a block explorer.

• Experience writing SQL or similar queries.

• Experience growing an audience on social media for a brand or publication.

Technologies we use:

• Workday

• Ashby

• Atlassian

• Slack

• Google Workspace

• ADP

• Activpayroll

• Deel

• Okta

• Internal AI tools (emerging)

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. 

Listed in: Crypto Jobs, Full Time Web3 Jobs, Content Web3 Jobs, Content Writer Crypto Jobs, Research Crypto Jobs, Marketing Web3 Jobs.