Web3 Customer Support Machine Learning Jobs

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.We are seeking a highly motivated and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be instrumental in designing, developing, and deploying cutting-edge AI-powered automation solutions, primarily focused on enhancing our Client onboarding, operational efficiency and financial processes. This role requires a strong blend of software engineering skills, deep understanding of Generative AI, and practical experience in implementing sophisticated automation flows.

Key Responsibilities:

• Customer Support Automation & Chatbots:
• Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation.
• Integrate AI models with existing support channels and backend systems.
• Generative AI & RAG Implementation:
• Develop and optimize applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for accurate, context-aware responses.
• Experiment with and integrate various Large Language Models (LLMs) and foundation models.
• KYC & Financial Automation:
• Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging.
• Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions.
• Software Development:
• Write clean, efficient, and well-documented code using Python for machine learning models, automation scripts, and system integrations.
• Collaborate with cross-functional teams (Product, Data Science, Operations) to define requirements and deliver solutions.
• Revisit the development process to fix bugs or address
• Agentic AI & Workflow Management (A Plus):
• Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi-step automation workflows.

Required Qualifications

• Strong proficiency in backend programming languages, especially in Python and NodeJS, In-depth knowledge of Python/Nodejs syntax, and frameworks (e.g., Django, Flask, FastAPI, NestJS).
• Expertise in SQL: Solid understanding of relational database concepts, SQL querying, and database optimization techniques.
• AI/ML: Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service.
• GenAI/RAG: Practical experience implementing Generative AI solutions and building RAG architectures.
• Domain Knowledge:
• Direct experience with customer support automation and developing AI customer chatbots.
• Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation

Preferred Qualifications (The "Nice-to-Haves")

• Kubernetes/Docker, Applied AI Development experience
• Proficient in speaking English and experienced in collaboration with global teams.
• oStrong desire for doing things better and faster, attention to detail and holding strong responsibility to his/her tasks.
• pen to challenges and eager to learn.
• Able to work under pressure, fast learner and able to adapt changing priorities within a fast-moving industry.

Life @ Crypto.comEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us - our internal mobility program offers employees a new scope.Work Perks: crypto.com visa card provided upon joiningAre you ready to kickstart your future with us?BenefitsCompetitive salaryAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.Work Perks: crypto.com visa card provided upon joiningOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.About Crypto.com:Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.Learn more at https://crypto.com.Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.Personal data provided by applicants will be used for recruitment purposes only.Please note that only shortlisted candidates will be contacted.We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.