Web3 Customer Support Venture Capital Jobs

Who We Are:Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are: 

GalaxyOne is seeking an experienced Mortgage Sales Manager who can serve dual roles as both a loan originator and a qualifying individual for mortgage broker licensing. This position focuses on providing seamless digital mortgage solutions to GalaxyOne's existing customer base through our proprietary platform, combining fintech innovation with mortgage sales. 

What You’ll Do: 

Digital Loan Origination & Customer Service:

• Process mortgage loan applications from GalaxyOne's existing customer base through our proprietary digital platform
• Guide customers through the digital application process, providing personalized support and consultation
• Maintain high customer satisfaction by delivering exceptional digital-first mortgage experiences 

Broker License Qualifying Responsibilities: 

• Serve as the designated qualifying individual for GalaxyOne's mortgage broker license
• Oversee and supervise loan origination staff
• Ensure proper licensing and continuing education requirements are met for all loan originators 

Platform Integration & Customer Experience: 

• Collaborate with GalaxyOne's technology team to optimize the digital mortgage experience
• Provide feedback on platform functionality and customer journey improvements
• Develop digital workflows that enhance efficiency while maintaining compliance standards
• Support customers transitioning from other Galaxy Digital services to mortgage products
• Monitor and analyze digital conversion metrics and customer engagement data 

What We’re Looking For: 

• Bachelor's degree in Finance, Business, or related field preferred
• Active NMLS license with clean regulatory history
• 3+ years of total mortgage lending experience
• Minimum 3 years of active, recent mortgage origination experience
• Experience serving as a qualifying individual for mortgage broker operations
• Knowledge of state-specific mortgage broker licensing requirements
• Comprehensive knowledge of mortgage products including conventional, FHA, VA, USDA, and jumbo loans
• Proven track record of digital loan origination with focus on customer conversion and retention
• Strong analytical and problem-solving abilities with fintech experience preferred but not required
• Excellent written and verbal communication skills for digital customer support
• Detail-oriented with strong organizational skills in fast-paced digital environments
• Ability to work collaboratively with technology and product teams
• Customer-centric mindset with focus on digital user experience optimization 

Bonus Points: 

• 5+ years of mortgage industry experience with fintech or digital lending background
• Experience with digital mortgage platforms and customer conversion optimization
• Background in financial services technology or digital customer experience 

What We Offer: 

• Competitive base salary and discretionary bonus
• Fully remote work schedule
• Flexible Time Off (i.e. unlimited paid vacation days)
• Company paid Holidays (11)
• Company paid sick leave
• Company-paid health and protective benefits for employees, partners, and other dependents
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups 

Apply now and join us on our mission to engineer a new economic paradigm. 

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact