Web3 Customer Support Venture Capital Jobs
















Job Title | Company Name | Salary | Location | Tags | Posted | |
---|---|---|---|---|---|---|
Galaxy | 80k-120k/year | RemoteWeb3DeveloperTrading | 5d | |||
Past and filled jobs: | ||||||
Token Metrics | 40k-60k/year | RemoteWeb3NON TechJunior Level | ||||
BitMEX | 📍 Hong Kong | Web3NON TechMarketingTrading | ||||
CoinList | RemoteWeb3NON TechTrading | |||||
CoinList | RemoteWeb3TradingSales |
Mortgage Sales Manager
at Galaxy
Oct 02, 2025

Who We Are:Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
- Seek Excellence.
- Be Selective To Be Effective.
- Be Highly Aligned, Loosely Coupled.
- Disagree Transparently.
- Encourage Independent Decision-Making.
- Build Dream Teams.
Who You Are:Â
GalaxyOne is seeking an experienced Mortgage Sales Manager who can serve dual roles as both a loan originator and a qualifying individual for mortgage broker licensing. This position focuses on providing seamless digital mortgage solutions to GalaxyOne's existing customer base through our proprietary platform, combining fintech innovation with mortgage sales.Â
What You’ll Do:Â
Digital Loan Origination & Customer Service:
- Process mortgage loan applications from GalaxyOne's existing customer base through our proprietary digital platform
- Guide customers through the digital application process, providing personalized support and consultation
- Maintain high customer satisfaction by delivering exceptional digital-first mortgage experiencesÂ
Broker License Qualifying Responsibilities:Â
- Serve as the designated qualifying individual for GalaxyOne's mortgage broker license
- Oversee and supervise loan origination staff
- Ensure proper licensing and continuing education requirements are met for all loan originatorsÂ
Platform Integration & Customer Experience:Â
- Collaborate with GalaxyOne's technology team to optimize the digital mortgage experience
- Provide feedback on platform functionality and customer journey improvements
- Develop digital workflows that enhance efficiency while maintaining compliance standards
- Support customers transitioning from other Galaxy Digital services to mortgage products
- Monitor and analyze digital conversion metrics and customer engagement dataÂ
What We’re Looking For:Â
- Bachelor's degree in Finance, Business, or related field preferred
- Active NMLS license with clean regulatory history
- 3+ years of total mortgage lending experience
- Minimum 3 years of active, recent mortgage origination experience
- Experience serving as a qualifying individual for mortgage broker operations
- Knowledge of state-specific mortgage broker licensing requirements
- Comprehensive knowledge of mortgage products including conventional, FHA, VA, USDA, and jumbo loans
- Proven track record of digital loan origination with focus on customer conversion and retention
- Strong analytical and problem-solving abilities with fintech experience preferred but not required
- Excellent written and verbal communication skills for digital customer support
- Detail-oriented with strong organizational skills in fast-paced digital environments
- Ability to work collaboratively with technology and product teams
- Customer-centric mindset with focus on digital user experience optimizationÂ
Bonus Points:Â
- 5+ years of mortgage industry experience with fintech or digital lending background
- Experience with digital mortgage platforms and customer conversion optimization
- Background in financial services technology or digital customer experienceÂ
What We Offer:Â
- Competitive base salary and discretionary bonus
- Fully remote work schedule
- Flexible Time Off (i.e. unlimited paid vacation days)
- Company paid Holidays (11)
- Company paid sick leave
- Company-paid health and protective benefits for employees, partners, and other dependents
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling sessions through Headspace
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Employee Resource GroupsÂ
Apply now and join us on our mission to engineer a new economic paradigm.Â
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact Â
Listed in: Cryptocurrency Jobs, Remote Web3 Jobs, Web3 Web3 Jobs, Developer Crypto Jobs, Trading Web3 Jobs, Sales Web3 Jobs, Compliance Web3 Jobs, Operations Crypto Jobs, Manager Web3 Jobs, Venture Capital Web3 Jobs, Data Web3 Jobs, Finance Web3 Jobs, Customer Support Crypto Jobs, AI Web3 Jobs, Full Time Web3 Jobs.
Hiring Customer Support Venture Capital Talent?
Post your jobs with us and get the best talent.
Post Web3 Jobs →

Head of GTMMimic Protocol
Crypto Jobs List made the hiring process much easier and delivered a lot of quality candidates to choose from. We ended up hiring one of them, so definitely a good result!


Chief of Staff & SVP SalesTheStreet / Roundtable
CryptoJobsList has been great! About to hire 1 new rep and considering countless others as well.


Co-Founder and COOMultiverse
The application quantity is much more than anticipated! We also found several attractive candidates. The salary, location, and skill set range is very broad, making finding the right person for the job pretty easy. It’s not the first time we post an open position here, and that won’t be the last.


Co-Founder and COOStickies
We hired our Head of Social through CryptoJobsList and received an impressive talent pool of over 80 passionate individuals interested in working in the crypto space. After interviewing 10 candidates, we found the perfect fit for our team. The platform was easy to use, and the team was incredibly responsive and helpful throughout the hiring process. As a consumer web3 startup, we highly recommend CryptoJobsList for any company looking to hire top talent in the crypto industry.


Co-Founder, Head of Product & OpsID8R
We've had a first round of interviews with 5+ applicants from CryptoJobsList and, like last time, it has been our best source of leads. We are still in the process of doing a second round of interviews and anticipate closing the role in the next week or two.


HR DirectorP2P.org
At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.


Co-Founder & CEOWalletChat
We have already made several hires via CryptoJobsList. So far, we are happy with each one of them. CJL offers an easy to use platform and the candidates we receive are generally well versed with and a good fit for the web3 space — which is a challenge when hiring via traditional platforms. On top of this, the team has been super responsive whenever we've tried reaching out and we feel like we are talking to a friend. Excited to keep seeing CJL grow together with us, as we deliver the future of wallet-to-wallet messaging!


Founder & COOAavegotchi | Pixelcraft Studios
We've got a really strong looking shortlist and will be having calls all through this week with those. I'm quite pleased with the results!


Chief of StaffUMA Project
We recently switched to using CryptoJobsList as our primary crypto job board provider, and I have been pretty impressed thus far with the talent coming through. The latest feature of having a dashboard is a game changer, so thank you!


Co-founderFloating Point Group
Kevin here, founder of Floating Point Group. I just wanted to say that you guys are killing it. Some of our best applicants are coming from your site. Very happy with what we’re seeing so far!


Co-founder & HostEpicenter Podcast
I'd recommend using CryptoJobsList if you're looking to hire someone in crypto, they cater to a number of different skill sets including marketing and community sales and business development traders and of course, developers and engineers. We hired our CMO here!


Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.


Head of GTMMimic Protocol
Crypto Jobs List made the hiring process much easier and delivered a lot of quality candidates to choose from. We ended up hiring one of them, so definitely a good result!


Chief of Staff & SVP SalesTheStreet / Roundtable
CryptoJobsList has been great! About to hire 1 new rep and considering countless others as well.


Co-Founder and COOMultiverse
The application quantity is much more than anticipated! We also found several attractive candidates. The salary, location, and skill set range is very broad, making finding the right person for the job pretty easy. It’s not the first time we post an open position here, and that won’t be the last.


Co-Founder and COOStickies
We hired our Head of Social through CryptoJobsList and received an impressive talent pool of over 80 passionate individuals interested in working in the crypto space. After interviewing 10 candidates, we found the perfect fit for our team. The platform was easy to use, and the team was incredibly responsive and helpful throughout the hiring process. As a consumer web3 startup, we highly recommend CryptoJobsList for any company looking to hire top talent in the crypto industry.


Co-Founder, Head of Product & OpsID8R
We've had a first round of interviews with 5+ applicants from CryptoJobsList and, like last time, it has been our best source of leads. We are still in the process of doing a second round of interviews and anticipate closing the role in the next week or two.


HR DirectorP2P.org
At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.


Co-Founder & CEOWalletChat
We have already made several hires via CryptoJobsList. So far, we are happy with each one of them. CJL offers an easy to use platform and the candidates we receive are generally well versed with and a good fit for the web3 space — which is a challenge when hiring via traditional platforms. On top of this, the team has been super responsive whenever we've tried reaching out and we feel like we are talking to a friend. Excited to keep seeing CJL grow together with us, as we deliver the future of wallet-to-wallet messaging!


Founder & COOAavegotchi | Pixelcraft Studios
We've got a really strong looking shortlist and will be having calls all through this week with those. I'm quite pleased with the results!


Chief of StaffUMA Project
We recently switched to using CryptoJobsList as our primary crypto job board provider, and I have been pretty impressed thus far with the talent coming through. The latest feature of having a dashboard is a game changer, so thank you!


Co-founderFloating Point Group
Kevin here, founder of Floating Point Group. I just wanted to say that you guys are killing it. Some of our best applicants are coming from your site. Very happy with what we’re seeing so far!


Co-founder & HostEpicenter Podcast
I'd recommend using CryptoJobsList if you're looking to hire someone in crypto, they cater to a number of different skill sets including marketing and community sales and business development traders and of course, developers and engineers. We hired our CMO here!


Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.


Project LeadTHORChain
We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple. Thanks CryptoJobsList!


General ManagerMeld Gold
Great experience. We have had excellent candidates via Raman and the CryptoJobsList platform. Will definitely use again as we build out other components of the team!


Communications LeadKleros
CryptoJobsList drives more qualified leads than AngelList!


Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!


Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.


Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.

Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.


Project LeadTHORChain
We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple. Thanks CryptoJobsList!


General ManagerMeld Gold
Great experience. We have had excellent candidates via Raman and the CryptoJobsList platform. Will definitely use again as we build out other components of the team!


Communications LeadKleros
CryptoJobsList drives more qualified leads than AngelList!


Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!


Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.


Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.

Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.