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<h3>Building the Future of Open Finance</h3>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.<h3>The team</h3>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.Voice is CE's premium support channel, providing white-glove, real-time service to Kraken's high-value clients. As a Voice Specialist, you'll combine exceptional service, strong product knowledge, and a growth mindset. You'll resolve complex issues, educate clients, and introduce Kraken products and services where they genuinely support the client's goals.Growth is an increasing focus across CE, and we're looking for Specialists who are motivated by excellent client outcomes and measurable product adoption and performance targets.<h3>The opportunity</h3><ul><li>Deliver fast, professional, white-glove support to high-value clients and own issues through resolution</li><li>Educate clients on Kraken products and identify relevant opportunities to drive product adoption and growth</li><li>Build deep product expertise through training, dogfooding, AI, and continuous learning</li><li>Surface client insights and friction to help improve Kraken's products, workflows, and experiences</li><li>Maintain high standards across quality, security, regulatory requirements, and performance</li></ul><h3>What you bring</h3><ul><li>Excellent English communication skills; fluency in a second language is strongly preferred.Strong client instincts, active listening, education, and de-escalation skills</li><li>Motivated by measurable results and comfortable promoting products; successful sales or target-driven client experience is a plus</li><li>Strong crypto and trading knowledge, comfort with AI and evolving technology, and flexibility to work schedules that include evenings and weekends</li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.<h3>Our commitment</h3>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connected<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

Client Engagement Specialist - Voice

About MoonPay
Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.
Why?
Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.
What we do
MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.
Proven at scale
Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.
But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.
Locations Supported 🌍<ul><li>Mexico </li></ul>Relocation available: No
Work pattern:This role will be remote
This is a 6 month fixed-term contract (FTC) position, with the potential for a permanent role subject to business needs and performance.<h3>About the Opportunity ✍</h3>As a Customer Support Specialist, you will help deliver fast, reliable, and high-quality support to MoonPay’s global customers and partners. You will investigate and resolve customer issues across multiple support channels, helping users successfully navigate MoonPay’s products and services. You will work closely with internal teams to resolve more complex cases, follow established support processes, and contribute feedback that helps improve the overall customer experience.We are looking for someone with early experience in customer support or operations who enjoys solving problems, communicating clearly with customers, and working in fast-paced technology environments.<h3>What you will do…</h3><ul><li>Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.</li><li>Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.</li><li>Meet performance KPIs including CSAT, QA scores, and productivity targets.</li><li>Accurately document customer interactions and case details within support tools and CRM systems.</li><li>Collaborate with internal teams to resolve escalations and operational issues impacting customers.</li><li>Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.</li></ul><h3>About You 🙋</h3>The right candidate for this role is passionate about the promise of crypto and enthusiastic about creating stellar customer experiences. You are detail oriented, with a desire to continuously improve operational processes. You are continually curious and eager to learn, with a desire to proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization and industry.
<ul><li>1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.</li><li>Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.</li><li>Strong written communication skills and the ability to clearly explain complex issues to customers.</li><li>Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.</li><li>Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.</li></ul>BLOCK Values
We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Operations Analyst (Mexico - 6 month FTC)

About MoonPay
Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.
Why?
Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.
What we do
MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.
Proven at scale
Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.
But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.Locations Supported 🌍<ul><li>South Africa </li></ul>Relocation available: No
Work pattern:This role will be remote You have the option to use our Cape Town office.
This is a 6 month fixed-term contract (FTC) position, with the potential for a permanent role subject to business needs and performance.<h3>About the Opportunity ✍</h3>As a Customer Support Specialist, you will help deliver fast, reliable, and high-quality support to MoonPay’s global customers and partners. You will investigate and resolve customer issues across multiple support channels, helping users successfully navigate MoonPay’s products and services. You will work closely with internal teams to resolve more complex cases, follow established support processes, and contribute feedback that helps improve the overall customer experience.We are looking for someone with early experience in customer support or operations who enjoys solving problems, communicating clearly with customers, and working in fast-paced technology environments.<h3>What you will do…</h3><ul><li>Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.</li><li>Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.</li><li>Meet performance KPIs including CSAT, QA scores, and productivity targets.</li><li>Accurately document customer interactions and case details within support tools and CRM systems.</li><li>Collaborate with internal teams to resolve escalations and operational issues impacting customers.</li><li>Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.</li></ul><h3>About You 🙋</h3>The right candidate for this role is passionate about the promise of crypto and enthusiastic about creating stellar customer experiences. You are detail oriented, with a desire to continuously improve operational processes. You are continually curious and eager to learn, with a desire to proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization and industry.
<ul><li>1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.</li><li>Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.</li><li>Strong written communication skills and the ability to clearly explain complex issues to customers.</li><li>Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.</li><li>Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.</li></ul>BLOCK Values
We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Operations Analyst (SA - 6 month FTC)

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.We’re also proud to have received recognition from the fintech world. Awards we’ve won include:<ul><li><a href="https://www.inc.com/profile/wisetack" rel="noopener noreferrer nofollow ugc" target="_blank">Ranked #21 on 2024 Inc. 5000</a> based on revenue growth</li><li><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html" rel="noopener noreferrer nofollow ugc" target="_blank">Ranked #15 on 2024 Deloitte Fast 500</a> based on revenue growth</li><li><a href="https://informaconnect.com/banking-tech-awards-usa/2024-winners/" rel="noopener noreferrer nofollow ugc" target="_blank">2024 Best Embedded Finance Solution</a> for Banking Tech Awards</li><li><a href="https://www.wisetack.com/press/wisetack-wins-2023-best-consumer-lending-program-award" rel="noopener noreferrer nofollow ugc" target="_blank">2023 Best Consumer Lending Program</a> by Tearsheet</li><li><a href="https://www.wisetack.com/press/fintech-breakthrough-names-wisetack-best-point-of-sale-solution" rel="noopener noreferrer nofollow ugc" target="_blank">2023 Best Point of Sale Product</a> by Fintech Breakthrough</li></ul>But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for<a href="https://customergauge.com/benchmarks/blog/financial-services-nps-benchmarks" rel="noopener noreferrer nofollow ugc" target="_blank"> financial services</a> and 36 for<a href="https://customergauge.com/benchmarks/blog/nps-saas-net-promoter-score-benchmarks" rel="noopener noreferrer nofollow ugc" target="_blank"> SaaS companies</a>.)As a result of our efforts in building this healthy company culture, we’ve been nominated to several<a href="https://www.greatplacetowork.com/certified-company/7046639" rel="noopener noreferrer nofollow ugc" target="_blank"> Great Places to Work</a> lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:<ul><li>Put customers first (that’s our M.O.)</li><li>Act fast (leverage our startup environment).</li><li>Lead the way (show and tell).</li><li>Take ownership (everyone is hands-on here).</li><li>Be a good human (no egos, build financial products that do right by people).</li></ul>Learn more about our values<a href="https://www.wisetack.com/values" rel="noopener noreferrer nofollow ugc" target="_blank"> here</a>.<h3>The Role</h3>At Wisetack, customer experience is a competitive advantage. As a Customer Experience Associate I, Borrower Support, you will help borrowers navigate their financing experience with clarity, empathy, and accuracy. This role requires sound judgment, strong follow-through, and the ability to protect consumer trust in high-stakes lending conversations.As an AI-forward company, we’re excited about candidates who are curious, adaptable, and eager to use AI tools to work more effectively, improve customer outcomes, and help shape the future of support at Wisetack.<h3>Responsibilities</h3><ul><li>Deliver exceptional borrower support: Support borrowers by phone and across other channels, helping them navigate applications, approvals, payments, repayment, refunds, and account questions with clarity, empathy, and accuracy. Set clear expectations for next steps, follow-up, and escalations.</li><li>Navigate consumer lending with care: Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues that need review. Partner cross-functionally to resolve issues responsibly and balance customer advocacy with responsible lending practices.</li><li>Own customer outcomes: Own borrower issues from first contact through resolution, following up and coordinating across teams to deliver timely answers. Document interactions accurately and keep borrowers clear on status, ownership, and next steps.</li><li>Turn customer contacts into insights: Identify recurring pain points, process gaps, product friction, and operational opportunities. Share insights with Product, Engineering, Risk, Operations, Merchant Success, and other partners to improve documentation, workflows, macros, and scalable fixes.</li><li>Embrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust. Share best practices, explore better ways of working, and stay flexible as business needs evolve, including support for merchants.</li></ul><h3>Requirements</h3><ul><li>Bachelor's degree preferred.</li><li>2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role.</li><li>Experience leveraging AI tools to improve customer support workflows or operational efficiency.</li><li>Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment.</li><li>Excellent verbal and written communication skills.</li><li>Demonstrated ownership and follow-through from initial customer contact through final resolution.</li><li>Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical.</li><li>Experience using Salesforce, Zendesk, or similar customer support platforms.</li><li>Willingness to work weekends.</li></ul><h3>Bonus points</h3><ul><li>Experience supporting borrowers or consumers in lending, banking, payments, fintech, insurance, healthcare, or another highly regulated industry.</li><li>Familiarity with consumer lending regulations or compliance-driven customer support.</li></ul><h3>Conclusion</h3>The hourly rate for the position is $25.00, plus equity, and<a href="https://www.wisetack.com/careers" rel="noopener noreferrer nofollow ugc" target="_blank"> benefits</a>. Spend a little time on our<a href="https://www.wisetack.com/about" rel="noopener noreferrer nofollow ugc" target="_blank"> About Us page</a> and check out our<a href="https://www.wisetack.com/press" rel="noopener noreferrer nofollow ugc" target="_blank"> Press page</a> and our<a href="https://www.wisetack.com/blog" rel="noopener noreferrer nofollow ugc" target="_blank"> blog</a> for more. If you think this might be a fit, we’d love to hear from you!This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s <a href="https://wisetack.us/#/privacy" rel="noopener noreferrer nofollow ugc" target="_blank">Privacy Policy. </a>

Customer Experience Associate I

About the companyTrust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.<h3>The Opportunity</h3>We are looking for a proactive and technically curious Technical Customer Support Contractor (6 months) to join our team. In this role, you will go beyond traditional customer support by combining user-facing communication with technical investigation, system awareness, and operational ownership.You will play a key role in ensuring a smooth user experience by identifying, troubleshooting, and resolving issues across wallet functionality, payment systems, and backend services, while also contributing to incident response, monitoring, and operational improvements.<h3>Responsibilities</h3><h3>Customer Support & Technical Triage</h3><ul><li>Provide timely and effective support to users via email and other support channels, resolving inquiries related to wallet functionality, card payments, transactions, and security.</li><li>Perform technical triage of user-reported issues, identifying whether problems originate from client applications, APIs, backend services, or external providers.</li><li>Investigate and troubleshoot issues using internal tools, logs, dashboards, and available system data.</li><li>Escalate complex or critical issues with clear, structured context, including reproduction steps, logs, and impact assessment.</li></ul><h3>Monitoring & Incident Support</h3><ul><li>Monitor system behavior and identify anomalies such as increased error rates, transaction failures, or performance degradation.</li><li>Assist in incident response, including investigation, user communication, and resolution tracking.</li><li>Support post-incident reviews by documenting findings and contributing to continuous improvement efforts.</li><li>Follow defined escalation processes for high-severity issues.</li></ul><h3>Operations & System Awareness</h3><ul><li>Analyze logs and system signals to help identify trends, anomalies, and potential issues.</li><li>Support proactive monitoring of key system metrics (latency, error rates, transaction success rates).</li><li>Assist in coordinating with internal teams and external providers during service disruptions.</li><li>Track and follow up on unresolved issues to ensure timely resolution.</li></ul><h3>Access & Process Support</h3><ul><li>Assist with access-related requests and follow established procedures for onboarding and offboarding activities.</li><li>Support periodic access reviews and contribute to maintaining secure operational practices.</li></ul><h3>Cross-Team Collaboration</h3><ul><li>Work closely with engineering, product, and operations teams to resolve issues and improve system performance.</li><li>Provide structured inputs (logs, user impact, reproduction steps) to accelerate debugging and resolution.</li><li>Act as a bridge between users and internal teams during incidents and ongoing issues.</li></ul><h3>Continuous Improvement & Automation</h3><ul><li>Identify recurring issues and contribute to ticket deflection and process improvement initiatives.</li><li>Maintain and improve internal documentation, runbooks, and knowledge bases.</li><li>Contribute to small internal tooling improvements, automations, or workflow optimizations where applicable.</li></ul><h3>Community & Signal Monitoring</h3><ul><li>Monitor user feedback and community channels to identify early signals of potential issues or incidents.</li><li>Surface trends or emerging problems to internal teams proactively.</li></ul><h3>Qualifications</h3><ul><li>2–4 years of experience in customer support, technical support, or operations in fintech, payments, SaaS, or crypto.</li><li>Strong ability to understand and explain technical concepts to users with varying levels of expertise.</li><li>Experience troubleshooting APIs, transactions, or distributed systems is a strong plus.</li><li>Familiarity with payment systems, card networks (Visa, Mastercard, etc.), or crypto wallets is highly desirable.</li><li>Exposure to monitoring, logging, or analytics tools (e.g., Grafana, Datadog, Kibana) is a plus.</li><li>Basic understanding of system architecture (client → API → backend services).</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent written and verbal communication skills in English (additional languages are a plus).</li><li>Ability to manage multiple priorities in a fast-paced, evolving environment.</li><li>Willingness to work flexible hours, including nights, weekends, and holidays if required.</li><li>Strong ownership mindset and ability to work cross-functionally.</li><li>Open to a schedule that supports customers in LATAM and North America time zones.</li></ul><h3>Nice to Have</h3><ul><li>Experience with crypto wallets, blockchain transactions, or on-chain systems.</li><li>Familiarity with incident management or operational workflows.</li><li>Experience working with logs, dashboards, or basic debugging tools.</li><li>Interest in automation, scripting, or building small internal tools.</li><li>Familiarity with AI tools and ability to leverage them for workflow improvements, automations, or internal tooling is a plus.</li></ul><h3>What Success Looks Like</h3><ul><li>Accurately diagnose and resolve user issues with minimal escalation.</li><li>Provide high-quality, structured escalations when needed.</li><li>Contribute to faster incident detection and resolution.</li><li>Improve user experience through clear communication and proactive support.</li><li>Identify trends and help reduce recurring issues over time.</li></ul><h3>Additional Information</h3>This is a global and fully remote role. You must have the right to work for the country you are based.<h3>Why work at Trust Wallet?</h3><ul><li>Be a part of the world’s leading blockchain ecosystem that continues to grow.</li><li>Excellent learning and career development opportunities.</li><li>Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.</li><li>Tackle fast-paced, challenging and unique projects.</li><li>Work in a truly global organization, with international teams and a flat organizational structure.</li><li>Work fully remotely with flexible working hours.</li><li>Enjoy competitive salary and benefits.</li></ul>Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.*Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.

Technical Customer Support - Contractor

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Technical Customer Engineer (LATAM) — Own L2/L3 support, drive investigations, and partner with clients to resolve issues quickly. Spanish required; remote LATAM-friendly.

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Customer Service Representative (Arabic & English)

Remote Web3 Customer Support jobs Binance, Reap, Kraken and other crypto companies

Browse 4+ Remote Web3 Customer Support jobs at Binance, Reap, Kraken. Apply now! Updated October 2026

Remote Customer Support Jobs & Careers October 2026

Latest Customer Support Jobs.

Past and filled jobs:

Technical Customer Engineer (LATAM)

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Hiring Customer Support Talent?

Job Title	Company Name	Salary	Location	Tags
Technical Customer Engineer (LATAM)	Reap			Customer SupportRemoteWeb3Stablecoin
Customer Service Representative (Spanish/English)	Binance		📍 Latin America	Web3RemoteExchangeCustomer Support
Client Engagement Social Specialist	Kraken			Customer SupportCommunity ManagerSocial MediaRemote
Customer Service Representative (Arabic & English)	Binance		📍 Morocco, Rabat · 2 other locations	Web3RemoteExchangeFinance
Past and filled jobs:
Client Engagement Specialist - Voice	Kraken			Customer SupportSalesFull TimeRemote
Customer Operations Analyst (Mexico - 6 month FTC)	MoonPay			RemoteWeb3ResearchAnalyst
Customer Operations Analyst (SA - 6 month FTC)	MoonPay			RemoteWeb3ResearchAnalyst
Customer Experience Associate I	Wisetack	25/hour		Customer SupportFinanceOperationsRemote USA
Technical Customer Support - Contractor	Trust Wallet		Remote	Customer SupportRemoteOperationsWeb3