Member of Client Operations, Custody

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. As a Member of Client Operations, Custody, you are responsible for supporting the day to day operations that the company processes in support of client’s daily activities. In this role, you are responsible for ensuring an excellent operations experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients by managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally in partnership with Client Experience teams. You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.

In this role you will:

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
• Develop familiarity in all of our product and service offerings, gaining a deep understanding of product features, and supported cryptocurrencies.
• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.
• Participate in regular evening and weekend on-call rotations.

Technical Skills

• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements
• Maintain a working understanding of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate in the crypto custody space.
• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
• Maintain a basic understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.)
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
• Ability to execute the end-to-end processing of client operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.

Complexity and Impact of Work:

• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
• Contribute to delivery of day-to-day results on core tasks with some direction.
• Identify and escalate risks to the organization and to clients to management.

Organizational Knowledge:

• Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

Communication and Influence:

• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
• Experience with different channels of support and communication, including chat, text, telephone, email and video conference.
• Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
• Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.

You may be a fit for this role if you have:

• You have 2-4 years of professional working experience, in financial services and/or digital asset industry.
• You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
• You are familiar with traditional financial services, products and strategies and are able to provide thoughtful support to your clients.
• You have experience with different channels of support including chat, text, telephone, email and video conference.
• You have foundational knowledge or interest on the following subjects: blockchain, crypto-economics, security engineering.
• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

Although not a requirement, bonus points if:

• You have familiarity with or experience using TRM, Notabene, or Jira.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

About Anchorage Digital: Who we areThe Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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