Director of Product - Customer Experience

The team or discipline ❤️

We are currently 6 PMs, 1 Solutions Engineer and 3 UI/UX designers in the MoonPay Product Team. Our product team works across all areas of MoonPay (internal and external). We currently have 2 verticals with 4 squads in each.

Our customer experience vertical includes squads that focus on Core products (including NFTs, on-ramps and concierge), Partner Experience, Growth, and Marketing. 

Our infrastructure and payments vertical includes squads that focus on Payments, Compliance, Fraud and Crypto Infrastructure.

What you’ll do 👀 

• You will take complete ownership of our Customer Experience vertical.

• Set out the vision and strategy for your vertical and work with the PMs in your vertical to execute on this vision.
• Build out top level metrics to understand and monitor the health of your product vertical. 
• Mentor and manage some of the most talented Product Managers in Web3.
• Establish best practices inside your vertical to accelerate delivering value to our users at a high velocity. 
• Continue to build out your product organization and help scale our company.
• Report directly to SVP Engineering and Product.

You should apply if ✅

• You have worked at world class hyper growth companies
• You have built consumer facing products that are used by millions of people.
• You have reported directly to c-level executives on organizational health and top level metrics.
• You have successfully scaled product teams from few to many in a short period of time.
• You have a proven track record of delivering high impact with your organization.
• You have a track record of delivering excellent user/developer experiences.
• You have had some experience or exposure to Web3.
• You have coached and helped progress world class PMs.

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

We promote a diverse and inclusive culture at MoonPay.

Logistics 🛠

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter call (30 minutes)
• Initial screen with Anders Hasselstrøm, Director of Product (45 minutes)
• Interview with CTO and co-founder Victor Faramond (45 minutes)
• Interviews with management (TBD) 
• Final interview with our CEO, Ivan.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

Listed in: Cryptocurrency Jobs, Remote Crypto Jobs, Marketing Web3 Jobs, Research Web3 Jobs, Developer Web3 Jobs, Engineering Crypto Jobs, UI/UX Web3 Jobs, Web3 Crypto Jobs, Compliance Crypto Jobs, DireCTOr Crypto Jobs, Recruiter Web3 Jobs, NFT Crypto Jobs, Full Time Crypto Jobs.