Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.
We are seeking an Industry Process Expert to drive the execution and optimization of financial services solution delivery. Reporting to the Director, Industry Lead, Financial Services, this role is responsible for translating industry strategy and architectural vision into operational excellence, ensuring seamless delivery of banking and digital asset solutions for enterprise clients.
This role serves as the bridge between strategic vision and tactical execution, owning the processes, methodologies, and operational frameworks that enable successful client implementations. You will work closely with client delivery teams, product engineering, and commercial stakeholders to standardize best practices, improve delivery efficiency, and ensure consistent quality across all financial services engagements.
What You’ll Be Doing (Responsibilities):
Own and optimize end-to-end delivery processes for financial services solutions, including custody, payments, tokenization, and digital asset integration
Develop and maintain standardized solution delivery frameworks, reference architectures, and implementation playbooks for banking and financial services clients
Lead process improvement initiatives to enhance delivery speed, quality, and client satisfaction across all financial services engagements
Collaborate with the Director, Industry Lead, Financial Services to translate market insights and architectural strategy into actionable delivery plans and operational standards
Support client engagements through delivery oversight, ensuring adherence to best practices, compliance requirements, and architectural standards
Partner with Product & Engineering to ensure solution designs are implementable, scalable, and aligned with delivery capabilities
Drive knowledge management and documentation efforts, capturing lessons learned and building institutional knowledge across the financial services practice
Coordinate resource planning and allocation for client projects, working with leadership to optimize team utilization and delivery capacity
Provide hands-on technical support during complex implementations, particularly around core banking platform integrations (e.g., Avaloq) and blockchain technology adoption
Monitor delivery metrics and KPIs, providing regular reporting and insights to leadership on project health, risks, and opportunities
Facilitate internal training and enablement programs to ensure delivery teams are equipped with current industry knowledge and technical capabilities
Act as a liaison between client-facing teams and internal stakeholders, ensuring clear communication and alignment on delivery expectations
What We Look for In You (Required Qualifications):
7+ years of experience in banking, financial services, or fintech, with at least 3 years in delivery management, process ownership, or solutions architecture
Proven track record of managing complex technical delivery programs in regulated financial services environments
Strong understanding of banking operations and systems, including exposure to: custody and treasury operations, payment systems and clearing infrastructure, or core banking platforms (Avaloq knowledge highly preferred)
Hands-on technical experience with solution architecture, system integrations, or enterprise software delivery
Familiarity with modern technology stacks including cloud platforms (AWS preferred), API architectures, and DevOps practices
Understanding of regulatory and compliance frameworks in banking, particularly Swiss and European regulations
Excellent project management and process optimization skills, with experience in Agile, Lean, or similar methodologies
Strong leadership and stakeholder management abilities, capable of working effectively with technical teams, clients, and executive leadership
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Exceptional analytical and problem-solving skills with attention to detail and quality
Languages: Swiss German, German, and English required; French and/or Italian a plus
Nice to Haves (Preferred Qualifications):
Knowledge of Bitcoin and blockchain technologies, particularly in enterprise contexts
Experience with digital asset custody, tokenization, or cryptocurrency infrastructure
Familiarity with Avaloq core banking platform or similar enterprise banking systems
Technical proficiency in programming or scripting (Python, JavaScript, or similar)
Experience working with institutional clients such as banks, asset managers, or family offices
Background in business process modeling, requirements analysis, or systems integration
Relevant certifications such as PMP, Certified Solutions Architect, or similar credentials
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