Web3 Customer Support Devrel Jobs

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.Please note that we will only be considering students pursuing their Bachelor's degree, or fresh graduates within a year of their graduation date for all internship openings.What is in a day to day for a Product Manager at CoinGecko look like?• To help you understand how product managers contribute at CoinGecko, our CoinGecko Product Management Team prepared a guide for you to read - How to PM & Web3 in CoinGecko.As a Product Management Intern (API), you will collaborate closely with the Product Manager (API) and the Engineering team to help establish CoinGecko API as the preferred, trusted, and reliable provider of crypto market data.What you'll be doing:• Product Development: Help drive product development through collaboration with other product managers, engineers, and designers to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use), and feasible (our engineers have the skills and technology to implement).• Insights/Research: Contribute to the product team knowledge of our users and customers, industry trends, competitive landscape, and the data about how our customers engage with our products.• Product Lifecycle: Assist product managers and product teams with the ideation, technical development, and launching of new products/product features.• Analytics: Support data-driven decision making through experimentation, measurement, and analysis.• Reporting: Assist to monitor users' reactions and measure metrics after launching new features. • Team Player: Work collaboratively with other developers and product managers to ensure products are delivered timely and meet user expectations and goals. • Documentation: Assist to maintain support and training documents for internal and external users.• User Support & Feedback Collection: Assist in reviewing support enquiries and help organize user feedback in collaboration with the customer support team, identify common issues in order to drive product improvements based on user needs.• You are required to support any ad hoc tasks as required by the company.What we look for in you:• Currently pursuing or recently completed a bachelor’s degree. Graduates in computer science and related fields are encouraged to apply.• Relevant past internship experience in a product-related role is a plus.• Technical Background: Basic understanding of web APIs, how they function, and the basics of HTTP, JSON, and RESTful services. Familiarity with API tools such as Postman is a plus. • Interest in Developer Relations: A strong desire to understand the developer ecosystem, pain points, and how to create a seamless integration experience through APIs. • Product Knowledge: Strong desire and passion to learn about the blockchain/cryptocurrency industry and the problems faced by users.• Some familiarity with the various data tools and comfortable working with numbers.• Product Process Skills and Techniques: Strong interest in learning the techniques and methods of modern product discovery (risk management, quantitative & qualitative analysis), product optimization (AB test and analytics), product delivery (ship to production), and the full product development life cycle.• People Skills: Communicates clearly and have experience working with other individuals in a team towards achieving a common goal.• Leadership: Self-motivated and able to work independently with minimal supervision after 3 months. Has a strong sense of self-leadership, curious & creative on finding ways to improve existing projects & workflows.• Problem Solving: Passionate about solving problems faced by stakeholders together with strong user empathy.• Growth Mindset: You love delving into new technologies and new ways of doing things.• You have a keen interest to learn about tech, finance, economics, and cryptocurrency/blockchain.Note:Please take note that we are only accepting local candidates from Malaysia & Singapore. If you are interested in a remote position based outside Malaysia & Singapore, do take a look at our roles labeled remote. Some of the perks while at CoinGecko:• The allowance for this position is RM2,250 (RM1,500 Monthly Allowance + RM150 Parking Allowance + RM600 Meal Allowance) for those based in Malaysia.• The allowance for this position is SGD1,500 (SGD1,000 Monthly Allowance + SGD100 Parking Allowance + SGD400 Meal Allowance) for those based in Singapore.• Remote Work Flexibility: Work wherever you feel most productive.• Flexible Working Hours: No 9-5 structure, work the hours you need to get your tasks done.• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!• An opportunity to learn about blockchain and cryptocurrencies from one of the pioneering companies in the industry.CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.Interested? Hit the apply button to get started on your application!