Web3 Customer Support Senior Jobs

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We are seeking a Senior Consultant, an expert-level client-facing role responsible for bridging business and technology to deliver end-to-end solutions for enterprise and institutional clients.

Operating within the Service & Enterprise Solutions organization, the Senior Consultant works directly at client sites, spending significant time on-site to understand business needs, gather requirements, design solutions, and oversee implementations. This role combines deep functional expertise with strong technical capabilities, enabling the Senior Consultant to deliver 360-degree value across the entire solution lifecycle.

The Senior Consultant is valued for their ability to understand both how the business works and how the technology works, translating between these domains to implement solutions that deliver real client value.

What You'll Be Doing (Responsibilities):

• Work on-site at client locations to understand business operations, processes, and challenges

• Gather and document functional and technical requirements through stakeholder interviews, workshops, and process analysis

• Design end-to-end solutions that address business needs while leveraging appropriate technology capabilities

• Lead implementation activities, configuring systems, developing integrations, and ensuring solutions work as intended

• Act as the bridge between business stakeholders and technical teams, translating requirements and ensuring mutual understanding

• Provide expert guidance on functional best practices, industry standards, and optimal solution approaches

• Configure and customize platforms to meet specific client business processes and workflows

• Conduct user acceptance testing, training, and knowledge transfer to ensure successful adoption

• Troubleshoot issues that span business process and technical implementation

• Document solution designs, configurations, and implementation decisions

• Deliver 360-degree value across the entire engagement lifecycle from requirements through go-live and support

What We Look for In You (Required Qualifications):

• 7–10 years of experience as a functional consultant, solution consultant, or implementation consultant

• Deep expertise in financial services business processes (custody, payments, treasury, banking operations, or capital markets)

• Strong technical capabilities: ability to configure systems, understand APIs, work with databases, and troubleshoot technical issues

• Proven experience implementing enterprise software solutions in financial services environments

• Ability to gather and document detailed functional and technical requirements

• Comfortable working on-site at client locations with significant travel (3+ days per week)

• Strong analytical and problem-solving skills across business and technical domains

• Excellent communication skills: ability to engage with both business users and technical teams

• Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery

• Understanding of regulated financial services environments and compliance requirements

• Languages: German and English required for Zurich; French and English for Geneva; Italian for Lugano. flexibility based on client assignment

• Location: Switzerland (Zurich, Geneva, or Lugano based on client needs)

Nice To Haves (Preferred Qualifications):

• Experience with blockchain, digital asset, or cryptocurrency platforms

• Knowledge of core banking platforms (Avaloq, Temenos, Sopra) or financial systems

• Technical skills in Python, SQL, APIs, or system integration

• Background in consulting, system integration, or professional services

• Experience with custody operations, payment systems, or treasury management

• Certifications in relevant platforms or methodologies

🔒 Stay Safe from Job ScamsAll official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at Learn more about avoiding job scams here.