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The Deal Desk team at Chainalysis is focused on building the appropriate rigor and infrastructure while simultaneously maturing and transforming back office operations.  We strive to grow our processes, operations, and team to meet the rapidly expanding needs of the business. 

The Head of Global Deal Desk and Operations is comfortable working in fast-paced technology organizations with rapid growth. You will lead deal desk managers and operations analysts supporting the quote-to-order processes globally. Your team supports all deal support functions from standard quoting to complex deal structuring and agreements.  

With a data-driven approach, you will have the opportunity to refine the team’s operating model, processes and procedures to ensure an optimal workflow that inspires a high-performance team and deals that meet corporate objectives, compliance standards and policies.

In this role, you’ll:

• Serve as a primary business partner and liaison to your counterparts in our Revenue, Legal, Finance, Product, and Ecosystems & Alliance teams

• Develop, define, and refine our Go-To-Market strategies and business processes. 

• Drive the team’s standards and practices - this includes procedures, SLAs, operational health metrics, stakeholder engagement models and more.

• Lead deal desk and operations teams responsible for guiding and supporting deals from opportunity-to-order.

• Serve as a subject matter expert providing input, support and approvals on complex deal structures, models and financials, contract negotiations, and booking escalations.

• Work collaboratively with Go-To-Market leaders to create and prioritize cross-functional roadmaps of process improvements aligning to policies, reducing friction and optimizing deal outcomes.

• Build key documentation – Business Requirements, Process Flows, Use Cases, and User-Acceptance Test Scripts

• Understand the impact of Go-to-Market and Business Transformation Initiatives on existing processes and act nimbly to change, replace, or eliminate as appropriate limiting friction in the sales lifecycle 

• Be a creative problem solver who finds a way to meet customers’ needs while adhering to compliance standards and corporate policies

• Partner with product and pricing teams to define optimal discount models and strategies 

• Coordinate with Revenue Operations, Enablement & Communications to assess training and communication needs ensuring acceptance and adoption of upcoming changes 

We’re looking for candidates who have: 

• Bachelor’s Degree or equivalent combination of education and experience

• A background leading deal desk, sales operations, and/or finance roles and a proven track record working with revenue organizations

• Previous people leadership experience spanning hiring, coaching, conflict resolution, and performance management

• The ability multi-task and prioritize in a fast-paced work environment while creating a positive and collaborative culture

• A process-driven approach with excellent analytical and project management skills, along with the ability to manipulate data using SQL, Excel, or BI tools

• Strong verbal, written, and presentation skills

• A solid understanding of SaaS business models and multi-product go-to-markets

• Confident in deal structuring/quoting complex transactions for a fast-growing global company; negotiation experience a plus

• The ability to lead concurrent projects and drive initiatives in a cross-functional environment

Nice to have experience: 

• Understanding of sales user experience and processes (and SaaS/software sales is helpful)

• Start-up mentality, comfortable working in an ambiguous environment

• Proficiency working with software systems, payment processors, and ERP systems (e.g. Salesforce/CPQ, Netsuite, Clari)

This job listing may cover more than one job level. To provide greater transparency to candidates, we share base salary ranges for all United States based job listings. We set standard base salary ranges for all roles based on function, level, and location, benchmarked against technology companies. Individual pay decisions are based on a number of factors, including qualifications for the role, relevant work experience, skillset, internal equity, and other factors, consistent with applicable law. The salary range for this position is

Zone 1: $161K - $230K - $299K

Zone 2: $141K - $202K - $262K

Base salary is just one part of our total rewards package which additionally includes equity, performance bonus or commissions for eligible roles, and competitive benefits. 

This position is ineligible for visa sponsorship.

#LI-Remote

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. 

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