Web3 Customer Support jobs in Hong Kong, Hong Kong Sar

About BitMEX

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives and our products, please visit the BitMEX Blog or www.bitmex.com, and follow LinkedIn, Discord, Telegram and X.

Role Overview

This is an intermediate level role responsible for supporting the implementation and continuous improvement of BitMEX’s Financial Crime Compliance program, with focus on Sanctions and Travel Rule Compliance, alongside responsibility for day-to-day advisory support.

Responsibilities

• Serve as a subject matter expert on requirements, best practices, and industry trends relating to the Financial Crime Compliance program, with focus on KYC, Sanctions and Travel Rule
• Develop, implement, and manage implementation of the firm wide Travel Rule program 
• Act as second line of defense to advise on escalations from internal and external stakeholders relating to KYC, Sanctions and Travel Rule Compliance
• Collaborate with cross-functional teams, including Technology, Legal, Compliance, Operations, and Customer Support, to ensure effective implementation of KYC,Sanctions and Travel Rule related systems and controls
• Stay updated with regulatory changes and industry developments, proactively adjusting the Financial Crime Compliance program to maintain compliance and mitigate risks
• Provide training and guidance to internal teams on Financial Crime Compliance policies, procedures, and best practices
• Provide regulatory guidance, direction and support in respect to licensing requirements relating to Financial Crime Compliance
• Evaluate compliance, operational and reputational risk, and advise on policies, procedures and guidelines to mitigate financial crime risks
• Maintain the Financial Crime Compliance program including relevant policies, procedures, standards, and relevant migration and remediation initiatives
• Provide input, support and coordinate projects, including but not limited to Travel Rule program implementation, vendor management, data validation, technical journey design, management of audits and regulatory exam requests, risk assessments, employee training and quality assurance, as well as other important Financial Crime Compliance program deliverables
• Manage external vendors used to support KYC, Sanctions and Travel Rule Compliance, including handling design and implementation of key functionality

Qualifications

• 3-6 years of AML & Sanctions compliance experience, ideally with at least 1 year of experience working in the crypto industry
• Demonstrable financial crime compliance program implementation and improvement experience
• Experience in performing testing/quality assurance
• Compliance qualification (e.g., CAMS, CGSS, ICA Diploma)
• Excellent communication skills in written and spoken English
• Demonstrable interest in virtual asset financial services
• Demonstrable ability to operate under own initiative

Why BitMEX?

BitMEX is a place of intense work, fun, and diversity, all at the same time. We hire across different time zones, to support the growing demands and to bring in the best of the best talents across the world. 

We are looking for individuals who are determined, independent/self-sufficient and collaborative to join BitMEX as we continue to build a thriving cryptocurrency ecosystem. We value attention to detail, speed and simplicity. As a global business operating a 24/7 exchange, we seek out those who are adaptable and can work across markets in a diverse team.

In addition, we offer an industry leading benefits package to our permanent employees. Here’s a peek into what we offer:

• Work from home to help you find the perfect balance between work, family and personal life
• 25 days of annual leave, on top of public holidays, as well as maternity, paternity and childcare leave… etc to accommodate your growing responsibilities
• A top tier & comprehensive medical, dental and vision policy for you and your dependents
• Professional development allowance to support your career advancement
• Access to our annual wellness benefits to cultivate your physical and mental growth
• Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country
• Team building & offsite events to bring our global team closer
• Life insurance coverage to provide a safety net for your family’s future

#LI-CH1

Does this sound like the type of working culture you can thrive in? Apply online now!

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