Web3 Entry Level Customer Support Jobs

We’re the forever innovators. On a mission that goes beyond business. Securing digital ownership in a changing world. Unlocking true freedom. We’re revolutionaries.Looking beyond today. Bridging excellence and pragmatism, with ambition and conviction,to push the limits of what’s possible. That’s what you’ll do here, in this playground of innovation. With leadership and trust, you’ll write the rules of new technology, and create products that redefine security in a digital age.Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. We are seeking a highly motivated and detail-oriented intern to support our Readiness Team. This internship provides an excellent opportunity to gain hands-on experience in product launch management within a fast-paced supply chain environment. You will work closely with experienced professionals and contribute to the successful launch of our productsPosition located in: Paris, FranceDuration of internship: 6 monthsStarting Date: ASAP

Your Mission

• Project Support: Assist in tracking project timelines, milestones, and dependencies for multiple product launches.
• Cross-Functional Coordination: Support communication and coordination between various teams, including Product, Hardware Engineering, Marketing, and Sales.
• Data Analysis and Reporting: Gather, analyze, and present data related to launch readiness, identifying potential risks and opportunities.
• Documentation and Process Improvement: Assist in creating and maintaining documentation, including launch checklists, status reports, and process flows.
• Meeting Support: Schedule meetings, prepare agendas, take meeting minutes, and follow up on action items.
• Risk Management: Assist in identifying and tracking potential risks and developing mitigation strategies.
• Go-to-Market Readiness: Support the team in ensuring all aspects of go-to-market readiness, including inventory availability, logistics, and customer support preparedness.
• Support the creation of reports and presentations: Help create visually appealing and easy to understand presentations for various leadership levels.

What we're looking for

• Currently enrolled in a Bachelor's or Master's degree program in Supply Chain Management, Business Administration, Engineering, or a related field.   
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.   
• Proficiency in Office Tools (MS or Google Suite).   
• Strong analytical and problem-solving skills.
• Ability to learn quickly and adapt to changing priorities.
• Interest in supply chain, product launches, and cross-functional collaboration.
• Experience with project management tools is a plus.
• Strong attention to detail.
• Good proficiency in English

What's in it for you

• Lunch vouchers with Swile
• 75% reimbursement of your monthly transport subscription
• 1 day off for every full month worked

Learning Opportunity

• Gain practical experience in product launch management within a complex supply chain environment.
• Develop cross-functional collaboration and communication skills.
• Learn about project management methodologies and tools.
• Enhance your analytical and problem-solving abilities.
• Network with professionals in the supply chain industry.
• Gain insight into the go to market process of hardware and software products.
• Hands-on experience in a dynamic and fast-paced environment.
• Mentorship from experienced professionals.
• Opportunity to contribute to impactful projects

€1,200 - €1,800 a monthWe are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age