The role of a Customer Success Manager is similar to that of a Customer Support. However, the position is very proactive. A customer success manager is entirely focused on ensuring that the customer achieves success. After all, a happy customer is going to be a returning customer.
A customer success manager aligns the client's goals with the company, ensuring that their needs are served. A customer success professional in the crypto space should understand both their products and their customers to work effectively. Check out some of the customer success jobs above.