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At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!About Shakepay

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. 

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

Customer Onboarding Specialist (Full Time Contract Sunday-Thursday)

The customer onboarding specialist is responsible for onboarding new customers and capable of reviewing a high volume of KYC and KYB submissions.

You have mastered the foundations of customer onboarding for both individuals and business entities. You know how to spot a fake ID from a mile away and you’re a seasoned pro when it comes to understanding business risk scoring and the regulatory obligations that come with client onboarding. You will be responsible for: verifying documents, making sure all requirements are met and conducting preliminary investigations. As the first line of defense, you will work closely with our fraud and compliance teams.

You are passionate about the customer experience and you always come up with new ideas to help improve and streamline processes.

You will

• Review and verify documents submitted to verify individual customers or recover account access
• Engage with business customers to gather and verify onboarding documents, ensuring compliance with AML regulations and our internal policies.
• Conduct comprehensive online investigations of business customers, including money service businesses, crypto companies, and financial service providers, to understand their business models and regulatory landscapes fully.
• Analyze business plans, flow of funds, and AML compliance policies of potential clients to assess risks and compliance.
• Communicate onboarding requirements and compliance policies to business customers clearly and professionally, ensuring they understand and meet all necessary criteria.
• Work closely with the compliance and customer support teams to streamline the onboarding process for business customers, identifying and implementing improvements to enhance efficiency and customer satisfaction.
• Utilize technology to organize, track, and analyze onboarding data, setting and monitoring KPIs to generate insights and drive improvements in the onboarding experience.

Must have

• Proven experience in onboarding business customers in the financial services sector, with a strong emphasis on crypto companies, money service businesses, and financial service providers.
• Extensive knowledge of AML compliance as it relates to onboarding requirements, with hands-on experience in analyzing and implementing AML policies and procedures.
• Demonstrated ability to conduct thorough online investigations of businesses, assess compliance with regulatory requirements, and effectively communicate complex requirements to a business audience.
• Strong analytical and problem-solving skills, with the ability to manage a high volume of onboarding cases without compromising on quality or compliance.
• Minimum 2 years of relevant experience in compliance, customer onboarding, or a similar role within the crypto or fintech industry.

Nice to have

• Bilingual (French and English)
• Certified Anti-Money Laundering Specialist (CAMS) certification
• Crypto experience is beneficial, demonstrating a deep understanding of the crypto industry's unique challenges and opportunities in the context of customer onboarding and compliance.

Why join us?

• Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
• Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.

Perks and benefits 

• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.  

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. 

We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

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