Account Manager

MoonPay logoMoonPay

Aug 29

Job Description

What you’ll do 👀

  • Account manage and support a portfolio within our top 25 Partners in the US 
  • Focus on making the assigned Partners in the assigned account portfolio as successful as possible, resulting in high partner satisfaction, loyalty, and renewal 
  • Establish a trusted/strategic advisory relationship with with assigned Partners
  • Planning and executing account planning workshops (APW) both internal and external
  • Implementing and revising our Partner Feedback Survey (PFS) quarterly
  • Generating monthly insight reports, analyzing data and recommending areas of improvements for our clients
  • Be the communication channel between our top Partners and our internal Product, Marketing, and Engineering teams by providing actionable insights, detailed product feedback, working cross functionally across the organization for the best Partner experience.
  • Ensure a high level of partner success through relationship management, product knowledge, data insights, and overall account management duties 
  • Develop and document scalable partner success practices and processes 
  • Managing all things client related (monthly account calls, data requests, new token listings, partner comms, product updates, year-end letters, value reports, conversion rate analysis)
  • Managing and updating our CRM for all clients

You should apply if ✅

  • 4+ years experience in either account management, business development, sales, ideally within a global fintech company and/or Web3 company
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • You have cross functional experience working with teams across an org (Specifically Business Development
  • Enjoy working with a global team across multiple time zones 
  • Experience evaluating Partner needs to suggest upgrades or additional features 
  • Strong attention to detail and sound organizational skills
  • BS/BA degree

Nice to have: 

  • A strong interest in the crypto/web3 space or experience working at a web3 company
  • Experience in delivering client focused solutions based on Partner needs
  • Strong business/commercial acumen and an understanding of major industry trends
  • Leadership, facilitation, and strategic thinking and analytical skills
  • Working with a Business Development team

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you are only a 75% match. Skills can be learnt, diversity cannot.

We promote a diverse and inclusive culture at MoonPay.

Logistics 🛠 

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Zoom and tends to consist of the following stages:

  • Recruiter Call (30 min.)
  • Initial Screen (2x 30 min.)
  • Final interviews 
    • Business Development (30 min.)
    • Hiring Manager Conversation (45 min.)
    • MoonWalk Values (30 min.)

Please let us know if you require us to make changes in the interview process, and we’ll do our best to provide assistance

Please let MoonPay know that you found this job on Crypto Jobs List. This helps us get more companies to post crypto jobs here!

89 applications

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