Developer Relations Manager

About Trail of BitsTrail of Bits helps secure the world’s most targeted organizations and products. We combine high-end security research with a real-world attacker mentality to reduce risk and fortify code.As a cybersecurity research and consulting firm, we serve clients in the defense, tech, finance, and blockchain industries. We help with their most difficult security challenges by designing and building new technology, researching new techniques to advance the state of practice, and reviewing the security of the latest available technology products before they hit the market.Our team consumes, produces, and presents research as a natural part of doing business. When we make new discoveries or developments, we strive to share our knowledge and release our tools as free and open source software. It’s a practice that’s earned us industry accolades and helped contribute to our double-digit bottom-line growth.This has resulted in the creation of a portfolio of these free and open source tools, including Slither, a static analyzer for smart contracts; Echidna, a smart contract fuzzer; Privacy Raven, a comprehensive privacy testing system for deep learning systems; Manticore, a symbolic execution tool for analysis of smart contracts and binaries; Algo VPN, a set of Ansible scripts that simplify the setup of a personal WireGuard and IPsec VPN; Amarna, a static-analyzer and linter for the Cairo programming language, and many more.  These tools are relied upon by software developers and engineers around the world, who seek to assure the safety of the programs they work on.RoleWorking closely with Trail of Bits engineers and team leads, the developer relations manager will ensure that our products and tools deliver the functions required to support our mission by developing new features. This role will respond to bug reports, fix requests, and find ways to make the tools run faster and more efficiently. This is a critical role: our consultants use one or more of our tools in every Trail of Bits customer engagement, and our customers count on these tools as they prepare for Trail of Bits audits. They have to not just work, but be exemplary.The developer relations manager will lead tool evangelism, internal and external user engagement, and knowledge sharing in the industry for Trail of Bits. This position is focused on ensuring our tools have a broad reach, are well understood, utilized, and operational for our users. To achieve this, the development relationship manager will manage tool feature releases, host tool webinars, lead UI/UX testing, and host office hours. They will be an expert in our tools and services and will operate as the subject matter expert internally and externally. 

Responsibilities

• Serve as the main Trail of Bits point of contact for tool evangelism. 
• Research, write, edit, revise and maintain content about our tools that is both engaging and accessible to both non-technical and technical users.
• Create exceptional documentation in the form of blogs and user guides.
• Lead all documentation planning, scheduling, and tracking to meet deadlines and deliverables.
• Publish and maintain templates for written documentation produced by others (blog, documentation, user guides, etc.), ensuring a consistent voice and brand.
• Maintain a library of documentation, cataloging it for internal and/or external use.
• Host webinars for existing and new customers to expand the knowledge base on our tools and how to best use them.
• Lead office hours for prospective customers to answer questions about our tools and services. 
• Troubleshoot and resolve issues and questions related to our tools in real-time. 
• Collaborate with internal teams, including leadership, sales, technical editing, technical writing, and engineering.
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
• Monitor metrics on the usage of materials as well as direct customer feedback to prioritize future tool development and investments.

Requirements

• Bachelor's degree, preferably in a technical field such as computer science or engineering.
• 5-7 years of technical writing experience required in a technology environment.
• Previous cybersecurity experience. 
• Ability to read programming code. 
• Understanding of security threats and application security.
• Ability to effectively prioritize and manage multiple workstreams.
• Experience in presenting technical information in a live and virtual setting.
• Experience in content strategy. 
• Demonstrated ability to manage cloud native and open source software, containerization, continuous integration/continuous delivery pipelines and agile methodologies is required. 
• Experience working with GitHub, kanban boards and other project management tools, Slack, and G Suite required; familiarity with our tools is a real advantage.
• Excellent writing, editing, and communication skills.
• Experience in creating documentation for audiences with different levels of technical skill.
• Ability to quickly grasp complex technical concepts.
• Ability to communicate effectively and asynchronously with people across diverse project teams, in a range of timezones.
• Must live in the United States or Canada.

Company Perks

• Before, during and after COVID-19, our workforce works flexibly. Many employees choose to work from home around the globe. As long as you deliver against your goals, we encourage you to harness your personal working style to let you work best.
• Liberal expense policy for acquiring the equipment and software that help you do your job. If we need hardware to work effectively, we buy it. 
• We offer exceptional and tailored technical, leadership and organizational training for our team members. Everyone is encouraged to identify additional opportunities for personal professional growth with working at Trail of Bits.
• We routinely highlight the amazing work our employees do via our blog, product offerings, and conference talks. We celebrate you!
• We're at the forefront of a number of markets and have the internal expertise and the ambition to capitalize on those opportunities. Our employees see their work in use and valued by many others.

Benefits for US Employees

• Multiple generous health, vision, and dental insurance plans including no-monthly-premium options supporting individuals and families through JustWorks.
• Ancillary benefits including life and disability insurance, pre-tax commuter benefits, free Citi Bike membership, access to a HealthAdvocate, a healthcare Flexible Spending Account (FSA), and a free One Medical membership.
• 3-4 months paid parental leave.
• 401k with 5% company matching through Betterment.
• Moving expenses: $5,000k one-time.
• Charitable donations matching up to $2,000.
• One time $1,000 at home office expense stipend.
• $500/year personal learning & development budget. 
• Executive coaching for managers and above.
• Options for coworking space (some restrictions may apply). 
• Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance.
• 20 days of Paid Time Off (PTO) per year.
• 14 company holidays per year.
• Carbon offsets for your personal and corporate carbon emissions through Project Wren.
• Manage your student loans right alongside your 401(k) in Betterment.

Benefits for Canadian Employees

• Premium health, vision, and dental insurance plans.
• Life/AD&D Insurance options, as well as short- and long-term disability insurance plans.
• RRSP plan with 5% company matching.
• Charitable donation matching up to USD $2000.
• Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance.
• 10 days of Paid Time Off (PTO) and 10 days of sick time per year.
• 14 company holidays including provincial statutory holidays and select US holidays per year.
• Carbon offsets for your personal and corporate carbon emissions through Project Wren.

Dedication to diversity, equity & inclusionTrail of Bits is committed to creating and maintaining a diverse and inclusive workplace where our employees can thrive and be themselves! We welcome all persons into our community. We embrace the diversity of gender, gender identity or expression, race, color, religious creed, national origin, ancestry, age, physical and mental disabilities, medical condition, genetic characteristic, sexual orientation, marital status, family care or medical leave status, military or veteran status, or perceived membership in any of these groups.

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