Technical Account Manager
atArt Blocks
Jul 03
Art Blocks is a first of its kind platform focused on genuinely programmable on demand generative content that is stored immutably on the Ethereum Blockchain. You pick a style that you like, pay for the work, and a randomly generated version of the content is created by an algorithm and sent to your Ethereum account. The resulting piece might be a static image, 3D model, or an interactive experience. Each output is different and there are endless possibilities for the types of content that can be created on the platform.
Art Blocks is a first of its kind platform focused on genuinely programmable on-demand generative content that is stored immutably on the Ethereum Blockchain. Our team is a group of passionate builders focused on creating the best ecosystem for on-chain generative content. We are moving rapidly to create the platform for all kinds of generative design projects. To learn more about what we are building, please visit artblocks.io/learn, follow us on Twitter (twitter.com/artblocks_io), or come hang out in our community Discord (discord.gg/artblocks).Art Blocks has an opening for a curious and collaborative Technical Account Manager tester who is excited about digital ownership and generative art. We are looking for team-oriented candidates who treat one another with kindness and respect. This position is remote– we’re looking for the best candidates to join our team regardless of location (though currently we are only able to hire candidates within the United States). This position reports to the Director of Business Development and sits primarily within the BD / partnerships team.
Responsibilities
- Uphold the high technical standards for on-chain generative artwork on Art Blocks and manage the technical screening/QA process for new artwork Â
- Conduct manual QA for projects, ensuring consistent delivery deterministic, resolution-agnostic, and browser & device-independent generative art pieces
- Coordinate with Art and Business Development teams to integrate the QA process into the artist and partner onboarding workflowÂ
- Answer technical questions from partners and artists and participate in prospective partner calls to explain Art Blocks' technical offeringsÂ
- Provide professional support during and after project deployment to maximize partner and artist satisfaction and loyaltyÂ
- Manage first-level support (pulling in Engineering only when needed) for Discord technical support channels as well as monitoring internal Slack comms to field artist/partner support questionsÂ
- Work closely with our Account Executive and business development team to ensure successful onboarding and launch of partners from a wide variety of industries and backgroundsÂ
Potential Projects
- Owning the technical screening/QA process for new artwork and coordinating with the Art and Business Development teams to ensure the integration of this process into the artist and partner onboarding processÂ
- Developing requirements and specifications, and creating test documentation and playbooks for project audits and artist/partner toolingÂ
- Managing the technical qualification process in the partnerships pipeline from initial prospect through mainnet deploymentÂ
- Create, update, and maintain partner-facing operational and technical documentation to improve their onboarding and launch experiences
Base Requirements
- Bachelor's degree
- 2+ years of experience in a technical support role (e.g., QA Testing, Developer Relations, Sales Engineer)Â
- Experience with Browserstack or an equivalent app & cross-browser platformÂ
- Experience navigating on-chain transactions, using tools such as Etherscan and GnosisÂ
- Familiarity with generative art libraries and tools (Javascript, SVG, p5js, threejs, etc.)Â
- Strong communication and collaboration skills, with an emphasis on communicating technical concepts to non-technical teams and partnersÂ
- Ability to adapt and work on a wide variety of projects and initiativesÂ
- Passion for generative art, digital ownership, and the benefits of decentralization
Preferred Qualifications
- Familiarity with the crypto and/or NFT/Web3 ecosystem
- Experience testing or using dApps
- Experience with Github and/or Asana
- Experience with community communications tools (Discord / Twitter)
Benefits
- Remote work environment, flexible hours
- Competitive salary, bonus, and equity
- Unlimited PTO: everyone is required to take a minimum of 20 days PTO per year, and you are welcome to take more (with the support and approval of your manager)Â
- 14 company days off in accordance with the holiday closure calendar
- 12 weeks parental leave
- In-person employee meet-ups at hosted team events as well as industry conferences
- Budget for WFH setup (laptop, monitor, headphones, keyboard, etc.) to make sure you have the hardware and tools needed to do great work.
- Participation in Employee Charitable Giving Program and pride to work at an organization that has given over $20 million to charitable causes in two years
- Healthcare benefits, including vision, dental, FSA, HSA
- Life & disability insurance
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