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About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

Our global customers include:

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume,

• The leading virtual specialty-care platform in the US,

• One of the largest flexible rent-payment platforms in the US,

• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

What’s unique about this opportunity?

• Warm, mature, in-office flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We value working together in-office as the default in our (quite nice!) Surry Hills office. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

• High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.

• On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. We’re building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.

• No nonsense recruitment process. The process is: 1) informal chats with Amy and Remy to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!

About the role and you

We’re looking for a Recruiting Sourcer & Coordinator to join the team in Sydney, and help us grow Lorikeet’s world-class teams.

You’ll play a key role in building diverse, high-caliber pipelines and ensuring every candidate has a smooth, thoughtful experience from first touch through to offer. This role blends strategic sourcing, candidate research, and recruiting operations. It’s ideal for someone who’s people-centric, excited to build a fast growing AI business, and is obsessed with automating systems.

You’ll partner closely with our recruiters, hiring managers, and leadership team to make sure Lorikeet runs a tight, data-driven, and human recruiting process.

What you’ll do

• Source and engage exceptional talent across engineering, marketing, business operations, sales, and post-sales functions in Sydney

• Build and maintain clean, high-quality pipelines in Ashby, ensuring every candidate record is up to date

• Coordinate interviews across complex calendars, ensuring clarity, timeliness, and a smooth experience for candidates and interviewers

• Write and send compelling outreach messages that reflect Lorikeet’s brand and values

• Support recruiters and hiring managers with research, calibration, and market insights

• Manage scheduling, logistics, and communication touchpoints throughout the candidate journey

• Track metrics and help refine recruiting processes for speed, fairness, and quality of experience

• Partner with leadership to keep job descriptions, candidate comms, and branding materials consistent and inclusive

The right candidate

You’re energized by people, detail, and momentum. You care deeply about candidate experience and believe that recruiting is both a craft and a reflection of company culture.

You might be a fit if you:

• Have 2–5 years of experience in sourcing, coordination, or recruiting operations, ideally within high-growth tech companies

• Have sourced for a diversity of positions ranging from engineering to sales to business for talent-dense companies and can quickly spot strong profiles

• Are fluent in using and automating recruiting systems and platforms (Ashby, Juicebox, etc.)

• Enjoy building structure, improving systems, and collaborating in an ambiguous and dynamic environment

• Care about diversity, equity, and inclusion

• Are excited to help build a category-defining AI company alongside a team of curious, mission-driven people

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

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